British Swim School Manhattan · 15 hours ago
Community Outreach & Customer Success Associate
Beaverton, OR 97006
Full-time
Hybrid
Entry Level
$17/hr - $20/hr
1+ years expBritish Swim School of West Portland Suburbs is a mission-driven swim school dedicated to providing high-quality swim instruction. The Community Outreach & Customer Success Associate will serve as a key point of contact for families and lead community outreach efforts to enhance brand awareness and enrollment.
Health Wellness & Fitness
Responsibilities
Answer inbound phone calls, emails, and online inquiries from prospective and current families
Manage customer inquiries, class adjustments, and general support requests
Make outbound calls to new and existing leads to support enrollment growth
Maintain accurate customer records and call notes in the CRM
Track lead follow-ups and enrollment outcomes
Build relationships with local schools, preschools, daycares, HOAs, libraries, faith organizations, and community groups
Identify and coordinate opportunities for water safety presentations, booths, and local events
Represent British Swim School at community outreach and marketing initiatives (including occasional evenings/weekends)
Track outreach activities and report on results
Monitor local competitors and identify community-based opportunities
Propose and help execute local promotions and outreach ideas
Qualification
Required
High School Diploma or Equivalent
Customer Service and/or Sales experience - 1 year
Preferred
Bilingual English/Spanish
Benefits
Bonus based on performance
Competitive salary
Employee discounts
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Paid Time Off
Snacks provided at the work location
Opportunities for internal advancement
Excellent work culture
Employee discount
Referral program
Company
British Swim School Manhattan
British Swim School was founded in 1981 and offers Manhattan’s premier water survival, learn-to-swim, and stroke development program.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase