CHANEL · 10 hours ago
Specialist, Campaign Operations - Digital & CX
New York, United States
Full-time
Hybrid
Mid Level
$58K/yr - $90K/yr
4+ years expCHANEL is now hiring a Specialist, Campaign Operations - Digital & CX in New York City. The role involves supporting the development and execution of email marketing campaigns while ensuring exceptional delivery and personalized content. The ideal candidate will have hands-on experience in Salesforce Marketing Cloud and a passion for digital marketing and client engagement.
ApparelFashionJewelryRetail
Responsibilities
Support planning and end-to-end production of email campaigns—from briefing to deployment
Work with third-party partners and internal teams to build high-quality emails; identify opportunities to optimize template design and help maintain a modular, responsive, reusable template system aligned with CHANEL brand standards
Develop dynamic campaign experiences using HTML, CSS, AMP script, and SFMC scripting tools
Partner with Campaign Manager to align strategy, timing, and priorities across divisional email calendars
Serve as the liaison for email operations, ensuring assets, requirements, and approvals are collected and delivered on time
Create briefs and manage routing, review, and approval process with Artistic Direction, internal teams, and vendors
Conduct end-to-end Quality Assurance (QA) to validate rendering, device compatibility, segmentation accuracy, landing page experience, and tracking parameters
Troubleshoot rendering issues, dynamic content errors, broken links, accessibility standards, and subscriber lookup discrepancies
Execute A/B tests, manage dynamic logic, and recommend data-driven optimizations
Track timelines, document requirements, capture meeting minutes, and monitor roadmaps
Proactively communicate shifts, risks, and mitigation paths to stakeholders
Manage and segment audiences using SFMC tools: Data Extensions, SQL, Queries, Filters, Audience Builder, and API-driven data imports
Build segmentation logic, dynamic content rules, and personalization using AMPscript, attributes, and dynamic blocks
Support the creation and maintenance of shared data extensions and send-able audiences
Partner with Tech, Data, and Client Intelligence teams to validate data accuracy, business rules, and cross-system alignment
Troubleshoot subscriber lookup discrepancies, mismatched data fields, and segmentation errors
Ensure accurate tagging, tracking parameters, and journey entry criteria for automations and triggers
Support setup of journeys, triggered sends, automations, and multi-channel orchestration in SFMC
Support monthly and quarterly reporting to highlight performance trends, insights, and optimization opportunities
Analyze campaign outcomes to inform future planning, testing frameworks, and creative direction
Support ad-hoc reporting needs for key business moments (Campaigns, Collections, Events, Shows, etc.)
Partner closely with Digital and CX, Marketing, Client intelligence, Global teams, and Tech to drive operational excellence
Collaborate with creative partners and Artistic Direction to ensure brand integrity in content and design
Support day-to-day vendor relationships and workflows, including QA alignment, campaign builds, performance reporting, and invoicing
Qualification
Required
Minimum of 2 years of hands-on experience in Salesforce Marketing Cloud (SFMC), email marketing, ecommerce, and CRM within the premium or luxury retail industry
SFMC experience, Google Analytics, HTML Email Marketing, and a minimum of 2 years of digital campaign marketing experience required
2+ years of hands-on experience in campaign development using HTML and AMPscript
4+ years of experience working with Salesforce Marketing Cloud (Email Studio, Automation Studio, Journey Builder)
Strong understanding of CRM, email marketing, and digital client engagement
Advanced proficiency in Excel (VLOOKUP, pivot tables, data manipulation)
Strong project management, documentation, and communication skills
Detail-oriented mindset with strong problem-solving and technical troubleshooting abilities
Experience training or guiding others on SFMC capabilities and best practices
Ability to juggle multiple campaigns, coordinate across teams, and manage competing deadlines gracefully
Minimum of 2 years' experience leading campaign operations, CRM and digital email marketing
Advanced proficiency in Google Analytics & Excel, including VLOOKUP, pivot tables, and data analysis
HTML, CSS, AMP script, and SFMC scripting tools
Relevant experience in CRM and Email Marketing; hands-on experience with Salesforce Marketing Cloud is required
Proven experience with A/B testing and QA
Preferred
Ability to build journeys, triggered sends, automations, and utilize Mobile Connect and Advertising Studio a plus
Looker, SF Data Cloud, Tableau, Jira, Smartsheet proficiency preferred
Benefits
Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Company
CHANEL
CHANEL is provider of latest in fashion & accessories, eyewear, fragrance & beauty, fine jewelry and watches.
10001+ employees
H1B Sponsorship
CHANEL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (5)
2023 (5)
2022 (5)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$757.16M2024-07-30Debt Financing· $757.16M
Leadership Team
Adina Kagan
Head of Strategy & Transformation
Laurence Perrin
Chief Compliance Officer
Recent News
The Pickool
2026-01-22
Global Cosmetics News
2026-01-11
Company data provided by crunchbase