CloudZero · 12 hours ago
Sales Operations Manager
Greater Boston
Full-time
Hybrid
Senior Level
5+ years expCloudZero is seeking a Sales Operations Manager who will own deal execution and ensure accuracy and compliance from opportunity creation through renewal. This role involves partnering cross-functionally with various teams to resolve complex issues, improve processes, and support Commercial and Enterprise teams in their operational readiness.
Cloud ComputingCloud ManagementDeveloper ToolsDevOpsMachine LearningSaaSSoftware
No H1B
Responsibilities
Own Deal Desk for Commercial & Enterprise — serve as the senior partner for pricing, discounting, non-standard terms, and approval governance, ensuring fast, consistent, and policy-aligned deal execution
Assess deal health and downstream impact across Billing, Revenue Recognition, Legal, and Customer Success, proactively resolving issues before contracts are executed
Act as the escalation point for complex, high-impact deals, partnering closely with Sales leadership, RevOps, Finance, Legal, and executives (CRO/CFO) as needed
Own end-to-end contracting workflows in Ironclad, including intake, contract generation, negotiation, approvals, and execution, ensuring accuracy and alignment with Salesforce data
Provide day-to-day Sales Operations support for Commercial and Enterprise teams, maintaining opportunity hygiene, data integrity, and pipeline accuracy in Salesforce
Manage and optimize Deal Desk and Sales Ops intake, setting SLAs, prioritizing requests, and reducing ad-hoc support through documentation and standardized workflows
Work with CS Operations(RevOps) to ensure clean post-sale handoffs, accurate contract interpretation, billing readiness, and operational support for renewals, expansions, and amendments
Partner with RevOps to improve systems and processes, maintaining Salesforce workflows, dashboards, and reporting while driving continuous improvements in deal velocity, accuracy, and contract cycle time
Qualification
Required
5+ years of experience in Sales Operations, Deal Desk, Revenue Operations, or CS Operations in a B2B SaaS environment
Proven experience supporting complex deal execution across Sales, Finance, Legal, and Customer Success
Excellent collaboration and communication skills across teams
Hands-on, growth mindset with positive attitude
Strong Salesforce experience, including reporting, dashboards, and workflow support
Experience with contract lifecycle tools (Ironclad preferred)
Strong analytical skills (Excel/Sheets) and comfort operating in ambiguity
Demonstrated ownership mindset, strong judgment, and ability to lead through influence
Preferred
Experience supporting Commercial and Enterprise SaaS motions
Familiarity with SaaS quote-to-cash and renewal workflows
Experience supporting cloud marketplace transactions (AWS, Azure, or GCP)
Experience owning or heavily supporting Customer Success operations
Company
CloudZero
CloudZero is a cloud cost optimization platform that enables organizations to analyze and manage their cloud expenditures.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$119.12M2025-05-28Series C· $56M
2024-10-11Series Unknown· $6M
2023-12-06Series B· $9.5M
Leadership Team
Matt Manger
Co-Founder
Bill Buckley
Senior Vice President of Engineering
Recent News
2025-12-01
Company data provided by crunchbase