Robinhood · 12 hours ago
Senior Collections Operations Specialist
Denver, CO
Full-time
Hybrid
Mid, Senior Level
$22.10/hr - $26/hr
3+ years expRobinhood is on a mission to democratize finance for all and is seeking a Senior Collections Operations Specialist to join their team. This role involves overseeing Collections operations, ensuring efficient processes, and partnering with vendor agents to enhance customer support.
CryptocurrencyFinTechPrediction MarketsStock ExchangesTrading Platform
Responsibilities
Daily Operations: ensure smooth day-to-day execution of Collections tasks and communications
Travel: You will be required to travel frequently to the BPO site(s) as often as once a month for a week at a time to monitor operations and strengthen the partnership with our vendor in Mexico (and in future in other nearshore locations)
Queue Management: respond to and guide vendor agents on escalated tickets, oversee the Settlements process
Vendor Agent Support and Partnership: attend weekly meetings with vendor team leadership, support the vendor team by providing additional training, resources, etc
Quality Assurance and Reporting: uphold and align quality standards across the Collections function through regular review and calibration
Metrics Review: drive recurring account reviews to maintain overall operational health and accuracy
Process Improvement: monitor current processes for opportunities for efficiency and improvement. Present projects to relevant stakeholders
Qualification
Required
3+ years experience in a customer-facing role
Strong written communication skills
Excellent attention to detail and problem-solving abilities
Effective organizational and time management skills
Previous experience in Collections and working with BPOs on-site
Strong interpersonal skills in working internationally with the ability to bridge different cultures to improve business outcomes
Benefits
100% paid health insurance for employees with 90% coverage for dependents.
Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
Exceptional office experience with catered meals, events, and comfortable workspaces.
Company
Robinhood
Robinhood is a stock brokerage that allows customers to buy and sell stocks, options, ETFs, and cryptocurrencies with zero commission.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$6.23BKey Investors
Emergent Fidelity TechnologiesRibbit CapitalD1 Capital Partners
2022-05-13Post Ipo Secondary· $648.29M
2021-07-29IPO
2021-02-01Private Equity· $2.4B
Leadership Team
Vlad Tenev
Co-Founder, Chairman, CEO
Omid Scheybani
BD & Partnerships
Recent News
CB Insights
2026-01-23
Crunchbase News
2026-01-23
2026-01-22
Company data provided by crunchbase