Douglas Fast Net · 11 hours ago
Broadband Technician
Roseburg, Oregon, United States
Full-time
Onsite
New Grad, Entry Level
$27/hr - $27/hrDouglas Fast Net is seeking a Broadband Technician to install fiber internet and voice services to residential and business locations. The role involves conducting on-site installations, troubleshooting equipment, and providing customer service while ensuring safety and compliance with regulations.
InternetService IndustryTelecommunications
Responsibilities
Conduct on-site installations of fiber and wireless services utilizing access to the home or business including crawl spaces, attics, and walls
Possess the ability to route cables from exterior to interior, keeping in mind the ascetics of the building
Climb transmission poles and use bucket trucks to hang drops for installations
Use hand tools to dig holes and trenches for installation and troubleshooting
Operate power tools to mount fiber and complete installs in a safe manner
Connect customer’s PC to router, modem, or other DFN equipment
Verify service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems
Correct and repair DFN provided services and equipment
Troubleshoot equipment and operating problems
Provide customer service and education. Clearly explain all services and equipment operations
Maintain customer rapport by listening to and resolving concerns and questions
Promote additional services available to our customers and potential customers
Keep detailed records. Complete all required documentation in a timely manner
Maintain knowledge of various cables and supplies
Maintain safe work environment by following codes, standards, and legal regulations
Safely operate and maintain company vehicles including bucket trucks
Perform maintenance work on cabinets, DSLAMS, etc
This job description covers the most crucial key and supplemental duties performed in the position, but does not include other occasional work, which may be similar, related to, or a logical assignment for the position. Other projects will be assigned as need
Qualification
Required
Problem solving skills. This job requires thinking on your feet. No two installations are the same
Ability to learn new software and applications specific to the industry and position, most often using a cell phone to document while on the job
Positive attitude and strong work ethic as this is a high productivity position with a large degree of autonomy
Clean driving record and valid driver's license
Self-motivated, ability to work independently or in a team
Professional appearance and customer service oriented. Ability to exercise good judgement, courtesy, patience and tact in public contact and problem resolution
Willing to work after business hours on-call as needed and in urgent situations
Ability to communicate effectively, both orally and in writing
Able to meet physical demands with reasonable accommodations if necessary. This position is considered heavy physical work
Preferred
Experience in similar roles is preferred
Benefits
We offer a 200% 401(k) match capping at 9%
100% employer paid medical, dental, and vision plans plan for employees with affordable dependent coverage options.
Free 1 Gig high speed fiber internet service if you live within our service territory.
PTO package and 10 paid holidays including two days off for your birthday.
Company
Douglas Fast Net
Douglas Fast Net is an internet service provider and registered telecommunications company.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Way
Chief Executive Officer
Recent News
2023-10-26
Company data provided by crunchbase