Sysco · 5 hours ago
Customer Success Manager
Sygma Denver
Full-time
Onsite
Mid, Senior Level
$86K/yr - $129K/yr
5+ years expSysco is the global leader in foodservice distribution, seeking a Customer Success Manager to lead the management of contacts and relationships with external customers and the Customer Service Department. The role involves building strong customer relationships, providing leadership, and ensuring operational effectiveness within the department.
Electrical DistributionFood and BeverageFood DeliveryHealth CareHospitalityLogisticsMarketingMeat and PoultryRestaurantsSales
No H1B
Responsibilities
Leads the building and development of customer relations through effective communication (e.g. in person meetings, phone calls, emails; with customers and franchise owners; meets with key customers and performs business reviews as needed and fosters 'proactive' communication to Customers regarding delivery delays or product outage situations
Provides customer focused distribution and value-added services to customers in compliance with their requirements and within the company's capabilities; trains external customers on SYGMA Network website
Leads day-to-day Customer Service Department Operations; ensures effective operational effectiveness of the department by overseeing customer ordering, communication and daily closing functions; diagnoses and makes operational improvements as needed
Maintains current information on product information, promotional items, low inventory and out of stock situations, substitutions, new items, vendor and quality issues, forced shipments and conversation and test items; ensures other departments receive timely and accurate communication on these items
Manages the relationship between the Customer Service department and other departments at the site and well as relationship with our external customers
Acts as a coach to other associates, including direct line supervisors to assure their ability to coach their associates; ensures that talent management practices such as staffing needs assessment, coaching and corrective action, development and training and associate retention are effectively delivered
Manages customer service associate’s headcount, schedules and individuals’ performance
Reviews customer service functions and productivity reporting; suggests efficiency ideas, cost reduction measures and assists with implementation of delivery changes
Interprets, trains and consistently enforces company policies, protocols and procedures including but not limited to training on systems, documentation and communication
Communicates with Warehouse and Transportation teams to collaboratively resolve any customer or delivery opportunities or issues; visits customer locations and meets with customers to address issues and build relationships
Works assigned schedule, exhibits regular and predictable attendance and works outside of the normal schedule as required to meet workload demands. Performs the duties of associates supervised and other related duties as needed (and as qualified)
Qualification
Required
High school diploma, general education degree (GED), or equivalent degree; and five to eight years customer service experience and/or training; or equivalent combination of education and related experience
Driver's License required; must be insurable to operate a vehicle as a condition of initial and continued employment
Knowledge of: spreadsheet software and word processing software, customer service
Skill in: making independent decisions in support of company policies and procedures in a timely manner
Ability to: successfully engage and lead individual and team discussions and meetings; solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form; apply all relevant policies in a consistent, timely and objective manner; work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations; manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues; to learn SYGMA technology software and programs; read, comprehend, write and speak English; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; read, analyze and interpret, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals; to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Preferred
Two Year or Four-year college degree in Business Management, Supply Chain Management or similar major and four years' experience building customer relationships in the food distribution industry is strongly preferred
Benefits
You may be eligible to participate in the Company's Incentive Plan.
For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
Company
Sysco
Sysco sells, markets, and distributes food products to restaurants, hotels, and other hospitality businesses.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.25BKey Investors
Bank of America
2025-09-05Post Ipo Debt· $3B
2025-02-25Post Ipo Debt· $1.25B
1978-01-13IPO
Leadership Team
Kevin Hourican
President and CEO
Peter Jackson
Chief Executive Officer Sysco Europe
Recent News
2026-01-22
vegconomist - the vegan business magazine
2026-01-08
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