The Wheel Group · 16 hours ago
IT Helpdesk Administrator
Ontario, CA, US
Full-time
Onsite
Entry, Mid Level
$25/hr - $27/hr
2+ years expThe Wheel Group is seeking a hands-on IT Helpdesk Administrator to serve as the primary point of contact for internal technical support. This role involves managing desktop operations, ensuring endpoint security, and providing support for corporate and warehouse operations.
AutomotiveManufacturing
Responsibilities
Provide Tier 1 and Tier 2 on-site support for desktops, laptops, and Macs
Take full ownership of ensuring all workstations are current with Windows updates and critical security patches using internal management tools
Monitor antivirus status (SentinelOne) to ensure all endpoints are actively protected
Manage user onboarding and offboarding under the direction of the IT Manager, including configuring new hardware and setting up accounts
Administer user accounts and permissions in Active Directory and Office 365 (Teams, Exchange Online, OneDrive)
Assist users with remote connectivity issues, including VPN and Remote Desktop (RDS) access to business applications
Troubleshoot connectivity and hardware issues for warehouse devices, including barcode scanners and Zebra/label printers
Diagnose basic network connectivity issues (Wi-Fi/LAN) and escalate to the IT Manager or MSP when necessary
Maintain an accurate inventory of IT assets (computers, monitors, scanners, and peripherals)
Document troubleshooting procedures and solutions to build an internal knowledge base
Qualification
Required
Associate degree in IT or relevant certifications (CompTIA A+, Network+, or Microsoft Fundamentals)
2+ years of experience in an IT Helpdesk or Desktop Support role
Strong proficiency in troubleshooting Windows OS and Microsoft Office 365 applications
Experience managing users in Active Directory
Understanding of TCP/IP networking basics (DNS, DHCP, IP addressing)
Ability to lift up to 50 lbs (servers, desktops, printers) and walk warehouse floors
Preferred
Microsoft Azure: Familiarity with Azure Active Directory (Entra ID) or basic cloud server concepts is a strong plus
TracerPlus / Warehouse Tech: Experience troubleshooting TracerPlus software or handheld barcode scanners is highly desired
Experience supporting legacy ERP connections (RDP)
Company
The Wheel Group
The Wheel Group is a manufacturer and distributor specializing in aftermarket automotive wheels, bumpers and accessories.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$152.5M2021-02-01Acquired
2020-12-01Debt Financing· $152.5M
Leadership Team
Dave Albert
Chief Executive Officer
Dean Rossi
Chief Financial Officer
Recent News
aftermarketNews
2024-01-27
Tire Business
2023-12-22
Company data provided by crunchbase