Charles River Community Health · 9 hours ago
Patient Service Representative - Float (Dental/Vision)
Boston, MA
Full-time
Onsite
Mid Level
$20/hr - $26/hr
3+ years expCharles River Community Health (CRCH) is dedicated to delivering comprehensive and equitable primary healthcare. The Patient Service Representative will enhance patient service experiences, assist in daily operations, and ensure high levels of customer satisfaction across various clinical departments.
Health CareHospitalMental HealthNon Profit
Responsibilities
Ensure that all interactions between Administration, Customer Service operations, and patients are professional, helpful, provides empathy and creates an atmosphere of CRCH being a safe place and welcoming place for all community members that enter, call, or seek our services, as a member of the Community Support Service Team
Greet and welcome patients and visitors to the health center
Provide consistently positive customer service
Become crossed trained to cover all department needs within 3 months of hire, including check-out
Work closely with medical, dental, behavioral health, and vision providers, nurses and medical assistants to inform patients about delays and waiting times
Ensure all patient requests for appointments are responded to in a timely manner, including from the patient portal, voice mails left, calls picked up, and walk-ins
Listen to customer’s feedback and resolve any issues or conflicts
Collaborate with the Health Benefits Department and follow up with their booking guidelines to help patients who are inactive and ensure that HB workflows are followed appropriately
Collaborate and work closely with in-house call center
Ensure that the patient has an approved plan in place before/or at the time of the visit
Schedule patients for medical, vision, and dental appointments
Informs all patients of necessary payments prior to appointment and collects payment before services are provided
When working in Vision, confirms the extent of insurance coverage with the vision insurance plans prior to the visit and advises patients about coverage and financial responsibility (of the patient)
Generate appropriate paperwork to ensure billing for services
Be flexible and available to cover staffing needs across the health center when other staff are not available as assigned by Lead Patient Service Representative or designee
Capacity and willingness to collaborate across all departments, creating strategic solutions for both colleagues and patients. Maintain a positive work environment
Perform other duties as assigned by the Lead Patient Service Representative, Site Manager, or designee
Qualification
Required
At least 3 years of health care experience, customer service experience and in/outpatient clinical setting
Models exceptional customer service for staff; ability to show each and every patient they matter, and their needs are important. Must have the ability to show and have empathy and humility
Ability to problem solve in the moment, tackle a problem, and then go back and debrief with Lead Patient Service Representative
Familiar with Outlook, Electronic Medical Programs, registration and scheduling systems
Accurate and responsible when dealing with co-payments, deductibles and other payment transactions
Ability to learn and keep up to date of all medical insurances
Must be willing to train throughout ALL departments. Cross departmental coverage as needed
Must have a willingness to work flexible hours to meet the organization's needs/demands
Must be able to travel to either Charles River Community Health site (Brighton and Waltham) as needed
Must have excellent communication skills, particularly with people from diverse cultures, with the ability to understand the community, population, and patients we serve
Must believe in the work we do at CRCH, with a strong passion to serve underserved populations in diverse settings
Preferred
Preferred bilingual English/Spanish or English/Portuguese
Benefits
Medical, Vision, & Dental Insurance
Short & Long-term Disability, and Life Insurance
Generous Paid Time Off
Flexible Spending Account
Employee Assistance Program
Tickets at Work
Health Reimbursement Arrangement
Travel Reimbursement
Professional Development Opportunities
Company
Charles River Community Health
Charles River Community Health is an NGO that provides mental healthcare, insurance, wellness, and dental services.
51-200 employees
H1B Sponsorship
Charles River Community Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$0.05MKey Investors
MassDevelopment
2022-05-03Grant· $0.05M
Leadership Team
Gerry Byrne
Chief Financial Officer
Company data provided by crunchbase