Learning Management Systems Administrator jobs in United States
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Cynet Systems · 6 days ago

Learning Management Systems Administrator

positionSunnyvale, CA
timeFull-time
remoteOnsite
seniorityEntry Level
money$25/hr - $30/hr
date1+ years exp

Cynet Systems is seeking a Learning Management Systems Administrator to support their LMS functionality and user training. The role involves troubleshooting support issues, assisting with user training, and ensuring compliance with legal obligations.

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Growth Opportunities

Responsibilities

Develops knowledge of client’s LMS support model and system functionality
Monitor support case queue and troubleshoot & resolve basic support issues
Escalate support issues as necessary
Assist LMS Administrator 3 with UAT business testing
Utilizes Agile/Veeva workflow in ongoing implementation tasks
Provide training and support to users, such as instructors and learners, on how to effectively use the LMS and its features
Ensure the product complies with all global legal and regulatory obligations
Monitoring, follow-up, and close out of LMS support incidents
Run system reports
Complete special projects as assigned

Qualification

LMS AdministrationTroubleshooting LMS issuesCustomer service skillsCommunication skillsAnalytical skillsAttention to detailOrganizational skillsInterpersonal skills

Required

Proficiency in troubleshooting and resolving LMS technical issues quickly
Intermediate LMS Admin experience to assist with training assignments
Basic customer service skills to support the ticketing system and interact with users and stakeholders effectively
Intermediate experience with LMS navigation, issue troubleshooting, and intermediate support
Experience in customer support or customer service utilizing a support ticketing system
Strong communication skills to work effectively in a team and handle client requests
Strong attention to detail
Ability to stay organized and manage multiple tasks
Ability to work well with a team and independently
Interpersonal and analytical skills
Ability to learn and grow
High school diploma/Secondary Education or equivalent; vocational training and/or on-the-job training

Preferred

Typically requires 1-2 years of related experience

Company

Cynet Systems

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Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.
dateFounded in 2010
location
Ashburn, Virginia, USA
people-size1001-5000 employees
web-link
http://www.cynetsystems.com

Funding

Current Stage
Late Stage

Leadership Team

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Ashwani (Ash) M.
Partner and Co-CEO
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Nikhil "Nick" Budhiraja
Founder / Co-CEO
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Company data provided by crunchbase