VARITE INC · 19 hours ago
Provisioning Analyst/ Customer Fulfillment
Lehi, UT
Full-time
Hybrid
New Grad, Entry Level
$30/hr - $36.26/hrVARITE INC is an American computer software company offering a wide range of programs. They are seeking a Provisioning Analyst who will be responsible for creating accounts for customers, reviewing contracts for fulfillment accuracy, and managing multiple requests while maintaining positive relationships with stakeholders.
Information Technology & Services
Responsibilities
Creates new accounts for Digital Marketing, Document Cloud and Creative Cloud customers, links solution account to cloud organizations, enables features and user access, adds/removes product context, performing product context upgrades/renewals, suspensions, and account termination
Reviews contracts to ensure fulfillment requests are accurate, supportable, and viable for provisioning
Develops and implements provisioning guidelines, improved work instructions to ensure that designated requests are fulfilled properly
Builds and sustains positive relationships, liaises with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team
Monitors daily requests and prioritizes tasks, keeps self and others well informed on issues that may affect the work progress
Manages the coordination of multiple requests; analyzes and interprets data to inform decision makers; selects the best option from a range of potential solutions for key problems
Completes requests in Service Level Agreement, tracks and fulfils backlog, offers guidance to requestors
Draws information from diverse sources and uses experience to analyze the information, works within the guidelines to perform proper provisioning
Manages and maintains SharePoint accurate databases and internal dashboards
Ensures Transfer billing; performs billing ID remaps based on request, tracks billing changes, uploads and remaps new IDs
Maintains a close relationship with the Program Management Team in order to support daily provisioning and deal with out of the normal process requests, exceptions
Operates in a professional manner when representing the organization both internally and externally
Qualification
Required
Creates new accounts for Digital Marketing, Document Cloud and Creative Cloud customers, links solution account to cloud organizations, enables features and user access, adds/removes product context, performing product context upgrades/renewals, suspensions, and account termination
Reviews contracts to ensure fulfillment requests are accurate, supportable, and viable for provisioning
Develops and implements provisioning guidelines, improved work instructions to ensure that designated requests are fulfilled properly
Builds and sustains positive relationships, liaises with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team
Monitors daily requests and prioritizes tasks, keeps self and others well informed on issues that may affect the work progress
Manages the coordination of multiple requests; analyzes and interprets data to inform decision makers; selects the best option from a range of potential solutions for key problems
Completes requests in Service Level Agreement, tracks and fulfils backlog, offers guidance to requestors
Draws information from diverse sources and uses experience to analyze the information, works within the guidelines to perform proper provisioning
Manages and maintains SharePoint accurate databases and internal dashboards
Ensures Transfer billing; performs billing ID remaps based on request, tracks billing changes, uploads and remaps new IDs
Maintains a close relationship with the Program Management Team in order to support daily provisioning and deal with out of the normal process requests, exceptions
Operates in a professional manner when representing the organization both internally and externally
Candidate must be able to multitask, have strong verbal and written communication skills, be professional and have a positive attitude
Must be detail oriented and well organized with the ability to work under pressure
Need to possess strong problem-solving skills and flexibility
Need to have an even temperament, with excellent work ethic and commitment
Bachelor's Degree
Company
VARITE INC
VARITE has a definite spirit.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adarsh Katyal
President & CEO
Sue Patel Arora
Vice President Of Strategic Partnerships
Company data provided by crunchbase