The Dollywood Company · 9 hours ago
PM Room Attendant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round
Pigeon Forge, Tennessee, United States
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrThe Dollywood Company is a leader in creating memorable experiences at their resorts in the Great Smoky Mountains. They are seeking a PM Room Attendant who will ensure guest rooms and common areas are maintained to high standards while embodying the company's mission of genuine hospitality and care.
Amusement Park and ArcadeHospitalityResorts
Responsibilities
Properly cleans and supplies all assigned guest rooms and other areas as designed according to standards
Maintains a clean and neat workspace at all times
Replaces guest room amenities and linens as necessary
Reports all maintenance issues to room inspector
Keeps housekeeping cart stocked appropriately and clean
Assists with special projects when assigned
Reports and delivers lost and found items to the Housekeeping Office
Aids guests in a friendly, genuine and courteous manner
Completes deep cleans of guest rooms when assigned
Keeps vacuum bags and filters changed regularly, and reports any damage to maintenance
Assists with maintaining cleanliness of public areas and back of house areas
Qualification
Required
Must be at least 18 years of age
Previous experience in a hospitality environment strongly preferred
Must be able to successfully pass a background check and drug screen
Must display and live out *Lead with Love* qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a 'team' work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to tolerate various temperatures while working outdoors
Able to comprehend instructions and retain information
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to meet the physical demands of the job. i.e.: stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc
Able to lift minimum of 20lbs
Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
Company
The Dollywood Company
Dollywood is world's best theme park, delivering a world class experience where families can make memories and will cherish forever.
Founded in 1985
1001-5000 employees
H1B Sponsorship
The Dollywood Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Late StageLeadership Team
Shylo Ewing
Human Resources Business Partner
Recent News
2025-08-06
2025-05-17
Company data provided by crunchbase