EV · 17 hours ago
Tech Support Engineer I
Tempe, AZ
Full-time
Onsite
Entry Level
2+ years expEV Group, Inc. is focused on ensuring high customer satisfaction through effective technical support. The Technical Support Engineer I will provide technical assistance to customers and colleagues, diagnose issues, and facilitate the resolution of support requests while promoting customer loyalty.
ElectronicsOil and GasVideo
Responsibilities
Provide technical support to customers via phone, email, remote session or on-site as well as to colleagues in the North American region
Participate in customer and affiliate meetings, phone conferences, visits and support logistics
Diagnose and resolve technical issues in a timely and efficient manner
Utilize OmniTracker ticket system to manage tickets and lead internal and external ticket meetings
Initiate and process upgrade requests by gathering all necessary data and customer specifications for risk, cost and feasibility analysis
Participate and track escalations and specified actions
Ensure complete resolution of support requests and customer satisfaction through regular follow-ups
Recommend and/or implement customer on-the-job training requirements
Visit customers and affiliates to review customer issues and provides technical support
Provide technical assistance for spare part inquiries from customers and field service engineers
Manage tech support test equipment and performing health checks
Other duties, as assigned
Prepare and deliver related training, measuring and recording of performance progress, serving as a liaison between customer and EVG
Prepare and submit all required paperwork on a timely routine basis
Temporary shift assignment may be required based on needs
Maintain all assigned equipment logs and records promptly and thoroughly
Exhibits good housekeeping practices in all work areas
Will be required to be on call, work overtime and/or travel, as required, up to 50% of the time
Qualification
Required
Requires an Associate's Degree in a technical discipline
At least two (2) years of experience with an EVG tool platform
Excellent customer skillset which includes communication, priority setting, influencing and conflict resolution
Self-driven with ability to prioritize work and accomplish tasks quickly with good problem solving skills
Must be detail oriented
Solid written and verbal communication for expressing technical ideas and initiatives
Comfortable task switching and managing multiple tasks at the same time
Preferred
Bachelor's Degree in a technical discipline
A background in engineering or manufacturing
Company
EV
EV specialise in delivering visual analysis that provides timely insight to well and pipeline operators, helping them to understand and resolve their most complex issues.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Lime Rock Partners
2014-06-25Acquired
2010-07-01Private Equity
Leadership Team
Fraser Louden
CEO
David Proctor
Chief Financial Officer
Recent News
EIN Presswire
2025-11-03
Company data provided by crunchbase