Amazon · 6 hours ago
Senior Tech Business Development Manager – Customer Success, AWS Marketplace Storefront
Santa Clara, California, USA
Full-time
Onsite
Senior Level
$163K/yr - $220K/yr
5+ years expAmazon Web Services (AWS) Marketplace is seeking a Tech Business Development Manager to drive customer success and adoption for AWS Marketplace's storefront capabilities. This role will involve working closely with ISV partners, channel partners, and enterprise buyers to implement and scale storefront solutions that enhance procurement processes. The ideal candidate will provide technical support, onboarding, and enablement to ensure customers achieve their desired outcomes.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Lead end-to-end technical onboarding for storefront customers (ISV partners, channel partners, enterprise buyers), including storefront configuration, AWS Marketplace listings, offer creation, and procurement workflow setup
Help customers integrate AWS Marketplace and storefronts with enterprise procurement systems (e.g., Coupa, SAP Ariba, ServiceNow) to streamline purchasing workflows
Conduct technical workshops and deliver product training on AWS Marketplace operations, private offers, and channel partner workflows
Develop and maintain onboarding runbooks, enablement content, documentation, and self-service resources
Serve as the primary technical point of contact for storefront customer inquiries and escalations
Troubleshoot complex technical issues across AWS services, AWS Marketplace operations, storefront configurations, and procurement integrations using AWS console
Deliver superior customer support, exceeding SLA expectations and driving key support metrics
Build trusted relationships with customers to understand their business goals, procurement challenges, and drive storefront adoption
Conduct regular business reviews and health checks to ensure customers achieve desired outcomes
Track and report on customer adoption metrics, proactively identify risks, and develop mitigation plans
Collaborate with Product, Engineering, and Business Development teams; synthesize customer feedback into actionable product requirements
Coordinate with engineering teams to prioritize bug fixes and enhancements that impact customer experience
Build scalable processes, playbooks, and best practices for customer onboarding, support, and procurement integrations
Establish metrics and KPIs to measure customer success, adoption, and satisfaction
Qualification
Required
Experience building and managing a healthy sales pipeline focused on driving revenue, adoption, and market penetration
5+ years of experience in technical account management, customer success, or customer-facing technical roles
3+ years of hands-on experience with AWS services and the AWS console
Strong technical aptitude with ability to understand complex distributed systems and integrations
Experience working with enterprise software, e-commerce platforms, or marketplace systems
Preferred
Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
Advanced degree, or MBA
Familiarity with enterprise procurement systems (e.g., Coupa, SAP Ariba, ServiceNow) and procurement workflows
Experience with API integrations, webhooks, and technical troubleshooting
Familiarity with AWS Marketplace private offers, channel partner programs, or enterprise procurement workflows
Experience supporting ISV partners or channel partner ecosystems
Experience with data analysis tools and customer success platforms
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
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