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Keck Medicine of USC · 7 hours ago

Associate Administrator, Ambulatory Services - Ambulatory Admin - Full Time 8 Hour Days (Exempt) (Non-Union)

Los Angeles, CA

Full-time

Onsite

Senior Level

$206K/yr - $339K/yr

5+ years exp

Keck Medicine of USC is responsible for providing high-quality ambulatory clinic services. The Associate Administrator will oversee operations, strategic planning, and financial management of ambulatory services while ensuring compliance with regulatory standards and effective collaboration among teams.

Health CareHospitalService IndustryWellness

Responsibilities

Responsible for providing business process improvement and standardization for all off-site ambulatory care clinics for Keck Medicine of USC

Responsible for managing and collaborating in the business development activities in the Ambulatory Clinic Services including hospital collaborations, physician outreach, continuing medical education programs and community outreach

Oversees existing and potential joint ventures or partnerships within the service line

Works collaboratively with internal and external partners to assure the engagement of key services/initiatives into the ambulatory clinic service programs, and to ensure outstanding patient care and service

Works with the Health System leaders to develop and implement marketing and outreach programs to enhance ambulatory services

Identify market and customer requirements for the Service Line

Develops quantifiable metrics to measure progress/success

Sets the direction for the service line with defined measurements and provides frameworks for staff to meet goals

Reviews, modifies and updates plans as necessary on a quarterly basis

Work with Practice Director/Manager in determining staffing levels

Project manage the HR process and assure the operational leaders stay on target with regard to hiring and training process to meet deadlines

Provide support to operations surrounding the marketing and communication efforts

Assure Call Center is notified of new or moved practice, advise ambulatory services team of reminder call activities and Press Ganey participation

Work with Marketing on community announcement, patient communication, advertisements, signage, letterhead, etc

Ensures that all operations within the scope or the position are carried out in an ethical, responsible manner

Develops specific strategic and marketing development plans of specified ambulatory clinic service line

Develops actionable tactical work plans to grow service line

Develops and implements the Ambulatory Services Program/ Service Line Dashboard and Strategic Plan

Directly collaborate with Informatics in assessing and evaluation of all requested business process changes, provide analysis of workflow processes that improve outcomes and/or throughput

Collaborate with all areas that interface with the ambulatory clinics such as Patient Access, CBO, USC Care, Information Systems, HR and other operating teams to ensure optimum workflow standardization and cohesiveness in all processes

Work with Practice Director/Manager in determining staffing levels

Project manage the HR process and assure the operational leaders stay on target with regard to hiring and training process to meet deadlines

Oversee the educational needs of the clinics, setting up ongoing education of all policies, procedures and processes for all clinic operations

Assist in meeting and /or exceeding all governmental regulations regarding clinic set up and operations

Maintains established policies and procedures, objectives, quality assurance program, safety standards, DHS standards and Title 22 standards

Support in the design and implementation in Ambulatory Education training team to create a successful educational onboarding and continuing education program

Recommend educational needs that gear towards overall standardization that includes the Keck Medicine of USC strategic plan

Establishes the operating budgets for the various departments and monitor performance against budgets

Collaborate with the following Executives and Team to: ▪ Chief Ambulatory Officer and CFO of Ambulatory to support pro-forma and project budget. ▪ Finance team in setting up cost center and revenue codes. ▪ Practice manager/director to develop E&M’s and/or CDM’s codes for practice. ▪ Ambulatory Front End Revenue Manager to assure point of service collections is set up through contracted armor car service, credit card machine, , Cerner, and GE and staff are trained appropriately. ▪ Contracting department in determining applicable payer contracts, rates, etc

Align business processes and all education training with all regulatory compliance requirements such as JACHO, CMS, and ACR regulatory bodies to meet and exceed requirements

Ensure all results from any audit process have are addressed, training created and efficiencies are evaluated to exceed operational goals from audit

Assist in any onsite audit processes

Work closely with Quality, Compliance and Executive Management to ensure that policies, programs and processes are developed, implemented, communicated, and consistently administered in compliance with organizational objectives and laws and regulations

Work with Nurse Executive to assure clinical services are appropriate, staff are competent to provide services and practice has been reviewed by appropriate internal and external regulatory groups

Collaborate with the information systems team relative to Cerner/GECB build for location and clinical builds, infrastructure/computer support, network/circuit installation, and phone systems set up including hardware devices

Work with IT partners in equipment placement, phone/voicemail training of staff and physicians, and manage existing capital equipment in the database

Work with Director/manager of practice and ambulatory informaticist in development of physicians schedules

Performs other duties as assigned

Qualification

Ambulatory care experienceManagement experienceBusiness process improvementProject managementHealthcare regulations knowledgeMicrosoft Office proficiencyInformation systems familiarityAnalytical skillsPeople management skillsCommunication skillsDecision-making skillsOrganizational skills

Required

Bachelor's Degree in Business Administration, Public Health, Health Administration, Nursing or related field

In lieu of a bachelor's degree, additional four (4) years of related experience is required as well as a Professional Healthcare Leadership Certification

5 years Experience in ambulatory care or healthcare setting or equivalent

5 years Management experience preferably in an outpatient operation in field of specialty

Excellent people management skills; strong organizational skills

Experience in creating business process improvement, standardization across multiple specialties

Demonstrated project management experience in a health care setting

Ability to measure and improve outcomes

Familiarity with information systems, regulatory compliance issues, particularly for academic practices, and business operations for physician groups

Good decision-making skills; ability to bridge the gap between administrative demands, clinical needs and budgetary constraints

Strong analytical skills

Excellent verbal, written communication and presentation skills

Proficient in Microsoft office and relevant software applications

Working knowledge of information technology and ability to project manage information systems team

Expert analytical, organizational and problem recognition/avoidance/resolution skills

Familiar with Hospital facilities and systems, healthcare strategic issues

Strategic Healthcare Leadership Certification is required if there is no bachelor's degree and must be obtained within one (1) year of hire or transfer

Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Preferred

Master's degree in Business Administration, Public Health, Health Administration, Nursing or related field

Ability to work with vendors, physicians and staff

Familiar with capital planning or capital project management and/or facilities management, planning and design principles, and construction delivery methods

Knowledge of relevant state and federal healthcare regulations