NCS Credit · 12 hours ago
Sales Support Coordinator
Cleveland,OH,US
Full-time
Onsite
Entry Level
2+ years expNCS Credit is the leader in providing credit professionals with proactive solutions to secure receivables and improve profitability. The Sales Support Coordinator assists Account Representatives with client account management to ensure high service levels are met.
Financial ServicesInformation Technology
Responsibilities
Support assigned NCS selling team with daily client facing activities
Perform client training on the use of NCS systems and processes
Utilize and update the CRM system
Submit account-related changes for processing using proper channels
Respond to clients regarding account and service-related inquires
Provide online live chat support for sales department
Build relationships with small and medium accounts through outbound calling in support of assigned selling team
Other duties as assigned
Qualification
Required
Associate's degree
Two plus years of experience in a client-facing, support role or any combination of 4 or more years of education and experience
Ability to communicate effectively in person, via phone and email
Manual dexterity
Near visual acuity
Prolonged sitting while viewing a computer monitor
Frequent typing and use of keyboard/mouse
Customer-focused
Friendly and service-minded
Self-starter
Strong verbal and written communication skills
Ability to multi-task & prioritize in a fast-paced environment
Supportive team player
Sense of urgency when responding and resolving client concerns
Preferred
Sugar CRM experience
Company
NCS Credit
NCS is a provider of proactive solutions to secure receivables, minimize credit risk and improve profitability to credit professionals.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase