Newly Weds Foods · 23 hours ago
Customer Compliance Specialist
Chicago, IL
Full-time
Onsite
Entry Level
$56K/yr - $65K/yr
1+ years expNewly Weds Foods is a company focused on managing customer complaints and ensuring compliance within the manufacturing sector. The Customer Compliance Specialist is responsible for resolving customer issues, validating claims, and minimizing financial exposure for the company while interacting with various internal departments.
Food and BeverageManufacturing
Responsibilities
Manages and resolves customer accommodations, complaints, inquiries, credit requests, returns and demands
Reviews actions as documented in the PSR are applicable and follow up with appropriate people and departments as necessary to facilitate closure
Determines when PSR information is complete and complaint can be closed
Administers the Supplier Deviation Reporting (SDR) process & system
Adjudicates disagreements on complaint accountability to assure the correct department is identified
Determines validity and scope of claims are accurate to minimize NWF financial exposure
Prepares, processes and authorizes credits, returns, allowances and adjustments
Provides Accounting Department return or claims accrual information for period close
Monitors PSR Database for anomalies to assure accurate reporting
Review, manage and approve freight charges to the appropriate general ledger number
Provides back-up support when necessary to the Compliance Manager
Performs other duties as assigned
Qualification
Required
Minimum 1-2 years of experience in Quality or Compliance in a manufacturing industry
Knowledge of NWF manufacturing and products to enable investigation of complex issues
Strong verbal and written communication skills
Strong Analytical and problem solving skills
Multi-tasking and Organizational Abilities
Negotiating Skills
Decision Making
Ability to determine trends
Root Cause Analysis
General knowledge of Adobe applications, Microsoft Office and Lotus Notes
Benefits
Medical Insurance
Prescription Drug Plan
Dental/Vision Insurance
Employee Incentive Plan
Flexible Spending Account
Cash Accumulation Plan-401K
Life/AD&D Insurance
Short- Term/Long-Term Disability
Vacation Plan
Paid Holidays
Employee Assistance Program
Adoption Assistance Program
Tuition Reimbursement
Maternity/Paternity Leave
Pet Insurance
Company
Newly Weds Foods
Newly Weds Foods is the Producer of premium batters, breadings, coatings, spices and seasonings to the processed food industry.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-10-18Acquired
Leadership Team
Lynn Theiss
Vice President, Chief Technical Officer
ALAN BREEDLOVE
DIRECTOR, RESEARCH AND DEVELOPMENT
Recent News
2025-07-29
nationthailand
2025-03-21
Company data provided by crunchbase