Rehrig Pacific Company · 23 hours ago
Customer Service RepresentativeCustomer Service Representative (CSR)
Dallas, TX
Full-time
Onsite
Mid Level
3+ years expRehrig Pacific Company is seeking a Customer Service Representative (CSR) who thrives on helping customers and solving problems. The CSR will serve as the primary point of contact for customer inquiries, ensuring satisfaction and maintaining long-term partnerships.
AgricultureManufacturingRecycling
Responsibilities
Serve as the primary point of contact for customer inquiries, orders, and support needs
Learn and support our Delivery Solution product offerings, acting as a trusted advisor to customers
Establish and maintain customer accounts and records in JDE and Salesforce
Process customer orders received directly or through Sales Representatives
Communicate order status, quotations, confirmations, changes, and address customer questions or concerns
Lead post-sales support to ensure a positive order experience, allowing Sales to focus on account growth
Share customer insights and recommendations with cross-functional teams including Sales, Category, and NPD
Review and update order forms to ensure clarity and alignment across teams
Define and refine material handling and technology configurations, ensuring compatibility
Partner with Operations on project implementation to meet customer requirements and delivery timelines
Learn new products and features while updating SOPs and customer-facing documentation
Ensure product definitions, part lists, and images are accurately maintained
Maintain customer scorecards and track key performance metrics
Schedule and participate in quarterly business reviews (QBRs) with customers and internal teams
Coordinate corrective actions related to customer complaints and service requests
Analyze and process incoming orders and changes for accuracy (pricing, parts, shipping, and terms)
Schedule shipping dates and support production and material planning
Optimize shipment loads, manage EDI orders, and document freight issues
Monitor and report customer lead-time performance
Propose creative, customer-focused solutions that align with business goals
Qualification
Required
Bachelor's degree or 5+ years of relevant professional experience
3+ years of experience in material handling, supply chain, or a related field
Strong communication and relationship-building skills
Proven ability to multitask and solve problems in a fast-paced environment
Experience with CRM systems and Microsoft Office
Excellent attention to detail and organizational skills
Positive, customer-focused mindset
Ability to travel by air 10–20% of the time
Ability to lift up to 25 lbs as needed
Company
Rehrig Pacific Company
Rehrig Pacific Company manufactures plastic pallets and containers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
W
Will Rehrig
Chief Executive Officer
Recent News
2025-08-19
Company data provided by crunchbase