Patient Support Coordinator jobs in United States
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University of Colorado Medicine · 18 hours ago

Patient Support Coordinator

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date2+ years exp

University of Colorado Medicine is the region’s largest multi-specialty physician group practice, delivering comprehensive healthcare services. They are seeking a highly motivated Healthcare Customer Service Representative to enhance the patient experience by addressing inquiries and managing correspondence in a call center environment.

EducationHealth CareHospitalMedicalWellness

Responsibilities

Receive and bring to resolution up to 60 calls daily in a fun, fast paced, metric-driven environment
Interact directly via phone with patients, affiliate partners, payers, and healthcare providers
Collect payments and/or provide guidance on payment options for outstanding balances
Update accounts with new or corrected information; request itemized statements &/or re-bill claims when appropriate
Explain medical bills and identify deductibles, coinsurance, copays and other patient financial responsibilities
Utilize analytical thinking for account research and reconciliation
Manage all interactions in a positive, caring manner
Perform specialized tasks as assigned by the manager and/or supervisor
Bilingual in English/Spanish is preferred. Candidates that are bilingual in English/Spanish will receive a language pay differential of $1.50/hr. Language testing will be deployed for all qualified candidates to ensure bilingual skills are at the proficiency level needed to meet the expectations/requirements of the job

Qualification

Healthcare experienceMedical billingInsurance billingBilingual (English/Spanish)Analytical thinkingTechnical proficiencyCommunication skillsInterpersonal skills

Required

High school diploma or equivalent
Minimum of 2 years' healthcare experience
Preferred 2 years of medical billing and direct patient contact in call center environment
Exposure to insurance billing and medical terminology
Technically proficient
Advanced verbal and written communication skills
Strong interpersonal skills
Professional maturity and ability to exercise sound judgement

Preferred

Bilingual in English/Spanish

Benefits

Generous leave
Health plans
Retirement contributions

Company

University of Colorado Medicine

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University of Colorado Medicine is a health care center.
dateFounded in 2017
location
Aurora, Colorado, USA
people-size501-1000 employees
web-link
https://cumedicine.us

Funding

Current Stage
Late Stage

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