Taylor Corporation · 5 hours ago
Customer Service Representative
Hutchins, TX
Full-time
Onsite
Mid Level
3+ years expTaylor Corporation is a dynamic, diversified company with big plans for the future. They are seeking a Customer Service Representative to establish and maintain relationships with customers, ensuring that all customer requirements and needs are completely met while communicating effectively with other teams.
Media and EntertainmentPublic Relations
Responsibilities
Guarantee satisfaction and value for our customers
Contribute to a work environment that fosters pride in being part of a winning team
Contribute to the company’s goals of achieving cost efficiencies by maintaining high productivity and quality standards
A CSR is responsible for supporting the company vision and mission. This position requires tact, sensitivity, and professionalism, because they are in contact with current and prospective customers, and are in a strong position to influence their satisfaction and our company prosperity
Work independently and within a team to deliver a consistent, exceptional customer experience every time
Manage all communication – written, verbal and in-person – professionally, proactively and efficiently
Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately
Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution
Successfully establish, manage and exceed customer expectations throughout all engagements
Engage appropriate resources to assist or resolve service issues as necessary
Understand and appropriately use the company pricing system and policies
Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities
Manage workflow to meet customer deadlines in a team environment
Understand and help the customer articulate their needs
Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs
Coordination of projects and complex customer deliverables
Qualification
Required
The ability to understand and appropriately use the company pricing system and policies
The ability to understand and help the customer articulate their needs
Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs
Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately
Autonomously manage and own numerous multiple-solution customers and related demands with ease
Work independently and within a team to deliver a consistent, exceptional customer experience every time
Preferred
High School education or above with 2 years of college
3 years of related / relevant experience in position or specialization
Print, marketing or promotional product experience
Salesforce.com knowledge a plus
Strong MS Office skills with emphasis on Excel and Outlook
Advanced computer experience and ability to implement new technologies
Benefits
Benefits Start Day 1
Comprehensive benefit package including a choice of several health plans
Dental
Vision
Wellness programs
Life and disability coverage
Flexible spending accounts
Health savings accounts
A 401(k) plan with company match
Paid time off (PTO)
64 hours of annual holiday pay
"DailyPay"
Company
Taylor Corporation
Taylor provides a diverse set of products, services and technologies to power the potential of the world’s leading brands.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Charles Whitaker
Chief Executive Officer
Jonathon Green
CEO, Bleckley Memorial Hospital
Recent News
2025-10-29
Business Insider
2025-05-16
Business Journals
2024-04-01
Company data provided by crunchbase