FIS · 5 hours ago
Customer Success Manager I or II
Columbus, GA
Full-time
Onsite
Mid, Senior Level
6+ years expFIS is a leading financial services technology company, and they are seeking a Customer Success Manager to oversee enterprise-level support and service activities for designated clients. The role involves developing client relationships, ensuring quality service, and driving proactive support mechanisms to enhance client satisfaction and operational performance.
BankingFinancial ServicesFinTechPayments
Responsibilities
Leverage industry, market, and TSYS product and service expertise to strengthen mutually beneficial strategic client relationships
Is responsible and accountable for totality of client relationship for assigned accounts; all FIS products and services including TMS, Value Added Products (VAPs), and Core across all platforms including Commercial, Consumer and Debit
Supports the client by acting as the voice of the customer, identifying product support and development needs and communicating needs internally
Maintains long-term relationships with clients
Acts as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues and escalates issues that pose substantial regulatory or financial impacts to leadership
Provides quality service and operational performance within the parameters of the client's projects and service delivery standards
For the North America segment, supports the Client Business Review and acts as an advocate for the client
For the International Segment, owns the organization and delivery of client business reviews
For the North America segment, is accountable for invoice accuracy, including research and dispute resolution and understands the financial and compliance impacts of client support
For the International segment, has revenue targets for new and existing accounts
Supports the renewal of client contracts and addenda to agreed retention, deal parameters, and financial and commercial points for assigned accounts
Manages sales support resources and work with internal stakeholders to create and deliver propositions
Stays abreast of industry trends, regulations and competitive products in order to strategically identify and target sales opportunities
For the International segment, implements creative strategies and work with SMEs and other RM’s to seek new client solutions where appropriate
For the North America segment, maintains customer profile of client's architecture and processing environment, product matrix, and custom processes to track client interactions
Qualification
Required
Bachelor's Degree
Relevant Experience or Degree in~ Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree
Typically Minimum 6 Years Relevant Exp
Experience in client facing roles and/or financial industry
Preferred
Prior TSYS Experience
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO - Ventures / FIS AutoSuite VBO/BPO Operations
Stephanie Ferris
CEO and President
Recent News
2026-01-23
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