American Residential Services · 8 hours ago
Call Center Supervisor - Altamonte Springs, FL
US-FL-Maitland
Full-time
Onsite
Mid, Senior Level
$50K/yr - $55K/yr
4+ years expAmerican Residential Services (ARS) is the largest provider of residential HVAC, Plumbing, and Electrical services in the U.S. They are seeking a Call Center Supervisor to oversee the customer service team, enhance service systems, and ensure customer satisfaction through effective team management and support processes.
CommercialConsumerCustomer ServiceHeating Ventilation and Air Conditioning (HVAC)Home ServicesProfessional ServicesResidential
Responsibilities
Supervise the customer service team, including hiring, training, scheduling, and performance evaluations
Lead continuous improvement efforts by enhancing customer service systems and processes
Perform call evaluations and coach team members for improvement
Resolve customer complaints and price discrepancies to ensure satisfaction
Coordinate with insurance carriers on damage claims
Compose apology letters or issue credit certificates when needed
Support service order processing, appointment scheduling, and dispatch communications
Maintain warranty and maintenance contract records and submit warranty invoices
Gather and report key customer service data to management
Qualification
Required
4–6 years of customer service experience
Strong computer skills, including Microsoft Office
Excellent communication, interpersonal, and problem-solving abilities
Ability to manage and motivate a team in a fast-paced service environment
Preferred
Supervisory experience
Benefits
Insurance access after 31 days of employment
Low-cost medical insurance (starting at ~$5/week)
Dental and vision insurance options
Health Savings Account (HSA) or Flexible Spending Account (FSA)
401(k) with company match
Paid time off & holiday pay
Company-paid life insurance
Company
American Residential Services
American Residential Services, a provider of residential heating, ventilation, air conditioning (HVAC), and plumbing services.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
GI Partners
2023-06-08Acquired
2020-09-15Private Equity
Leadership Team
Scott Boose
Chief Executive Officer
Recent News
2025-09-15
Company data provided by crunchbase