ecoATM Gazelle · 9 hours ago
Technical Support Agent I
Louisville, KY
Full-time
Onsite
Mid Level
$18/hr - $20/hr
3+ years expecoATM Gazelle is a technology company and a pioneer of device re-commerce, focusing on protecting the planet through mobile device reuse. The Technical Support Agent I is responsible for providing technical support for ecoATM kiosks, troubleshooting issues, and ensuring timely resolution of problems for both field technicians and customers.
Consumer ElectronicsRecyclingWaste Management
Responsibilities
Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or ecoATM customer via phone IVR system
Perform in-depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues
Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group
Document, track, and monitor problems to ensure timely resolution
Perform other job related duties as delegated by leadership team
Support and leverage other associates within the department to share best practices and knowledge
Schedule Expectation: must be flexible and available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support. The schedule will remain consistent week-to-week
Qualification
Required
High school diploma or GED required
Must have 3+ years of experience troubleshooting or repairing of robotics, complex machinery or similar Kiosk Technology
Excellent customer service, interpersonal and communication skills with high attention to detail
Strong trouble-shooting, problem-solving and multi-tasking abilities
Ability to work independently within established process and direction guidelines
Efficient time management practices and ability to prioritize work
Competency with Microsoft Windows on an intermediate level (software installation and configuration, etc.)
Basic knowledge of system file drivers
Basic skills with Microsoft Office
Open availability – must be flexible to workdays, nights, weekends, and holidays as department provides 16 hours a day, 7 days a week support
Preferred
Additional technical certification preferred
Experience in a call center environment highly preferred
Experience with ticket tracking software and technical documentation preferred
Basic knowledge of iOS and Android systems preferred
Company
ecoATM Gazelle
ecoATM and Gazelle are redefining how people and businesses manage technology responsibly.
201-500 employees
H1B Sponsorship
ecoATM Gazelle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$397.92MKey Investors
Cowen GroupNational Science Foundation
2023-03-21Private Equity· $50M
2021-06-14Private Equity· $75M
2020-02-04Secondary Market· $200M
Leadership Team
Stan Pavlovsky
Chief Executive Officer
Kevin Harris
Chief Legal Officer 🔹Enabled growth to $450M 🔹 Realized $325M in strategic growth investments
Recent News
Company data provided by crunchbase