Wipro · 19 hours ago
Policy Manager- Child Safety
Austin, TX
Full-time
Onsite
Mid, Senior Level
$80K/yr - $158K/yr
7+ years expWipro Limited is a leading technology services and consulting company focused on innovative solutions for digital transformation. The Policy Manager for Child Safety will oversee a large team to ensure effective reviews and management of child safety policies, driving quality and performance metrics while fostering team development.
ConsultingInformation ServicesInformation TechnologySoftware
Responsibilities
Manages a team of up to 100+ plus headcount consisting of Deputy Managers, Asst Managers, Team Leads, , MIS, Trainers QAs & Reviewers
Bring industry best practices and ideas for trust and safety industry
Actively participate in quality deep dives and come up meaningful analysis and insights
Monitor Site performance against key business metrics like Productivity, Accuracy, Project Baseline Targets, Quality Score, QC Accuracy, and Staff Utilization
Take initiatives every quarter to improve quality or efficiency
Solve complex business problems and puts plans in place to mitigate negative service trends through identifying and eliminating barriers to productivity and quality
Accountable to provide timely and efficient service to clients; review the operations and take proactive measure to avoid escalations, ensure team understands how to leverage resources to address issues, and delegate workload across the leadership team
Closely work with teams on ground to drive common goal and ensure achievement
Coach and develop deputy Managers, team leaders on career paths for internal promotion and job enrichment opportunities
Identify system and process improvement opportunities which will directly improve our quality or production SLAs
Implement communications strategy across the site. Participate in regular town halls and skip sessions
Participates in recruitment and selection. Closely work with MIS and WFM to ensure optimum staffing and availability of resources on the production floor
Manages performance and behavior of direct reports through effective 1:1 meetings, coaching and mentoring
Actively initiate, drive and participate in the network-wide strategic planning of quality initiatives, process change initiatives, Lean/Kaizen activities, etc
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures
Facilitate understanding of broader organizational tenets and strategic goals
Qualification
Required
Candidates with specialization in medical/ healthcare, law and enforcement or investigative work, policy design may demonstrate higher accuracy in distinguishing abuse, utilizing their innate 'domain expertise/experience.'
Experience of delivery of Child Safety or similar services for major global technology companies or comparable companies with strong track-record of achieving performance targets and/or improving performances in other contracts
Track record of delivery and seamless of work/ insights across multiple sites
Demonstrated ability to provide a centralized handling processes in Fraud Ops
Strength and experience of the Knowledge management team
Ability to hire, ramp up quickly (lead times) & retain (attrition) product specialist for all projects
Ability to proactively suggest solutions and to continuously improve Process and process functionalities and strategize to meet and enhance Customer Mapping product user experience
Ability to run the sustain Process requirements with minimal interference from client
Alignment with Client's company culture: comfort with ambiguity, bias to action and collaborative, innovative culture
Ideal background in a Management Consulting/Services business / CSAM Expertise and Consulting
Proven success in project management and execution, multi-tasking and delegating
Ability to groom and lead Trainers for future projects and client facing roles
High level of comfort with numbers and data analytics
Ability to work effectively cross-functionally with proven track record of margin improvement and cost efficient results
7+ year of experience, 1-2 years mandatory exp in Child Safety
Ability to comprehensively communicate with internal customers, colleagues and superiors, both face to face and via telephone
Self-driven and precise work approach
Highly self-motivated to achieve high standards in Productivity, Quality and Cost Efficiency
Integrity and desire to comply with all legal and moral standards
Service oriented and customer focused
Ability to prioritize tasks appropriately and recognize when issues need escalation
Team management & Performance Management skills
Presentation, Leadership, Management, Planning, Negotiating, Communication, Time Management. Problem Solving, Decision Making, Mentoring
Mandatory Skills: Content Moderation
Experience: 8-10 Years
Preferred
Multilingual capability (optional)
Benefits
A full range of medical and dental benefits options
Disability insurance
Paid time off (inclusive of sick leave)
Other paid and unpaid leave options
Company
Wipro
Wipro is a technology services and consulting company focused on building solutions that address clients’ digital transformation needs.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.29BKey Investors
Hasham TradersPremji InvestSociete Generale
2025-06-09Post Ipo Secondary· $590.71M
2024-11-08Post Ipo Secondary· $563.71M
2022-11-22Post Ipo Secondary· $31.65M
Leadership Team
Omkar Nisal
CEO, Europe and Member of Wipro Executive Board
Srini Pallia
CEO and Managing Director
Recent News
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