Capital One · 1 month ago
Principal Process Manager - ATM & Cash Operations (Work from Home)
United States
Full-time
Remote
Senior Level, Lead/Staff
$99K/yr - $113K/yr
3+ years expCapital One is a financial services company, and they are seeking a Principal Process Manager to enhance processes that deliver excellence to customers. The role involves developing expertise in ATM and cash operations, identifying process improvements, and providing operational oversight.
Financial Services
No H1B
Responsibilities
Develop a subject matter expertise of processes connected to internal and external systems leveraged across the ATM & Cash environment
Identify issue trends to mitigate potential risks and strengthen process stability
Identify and implement process improvements driving issue resolution/risk mitigation activities
Lead and own oversight of smaller process improvement work and collaborating with teammates on larger initiatives
Collect data and information and using analytics and reporting to provide transparency to senior leadership and executives
Track and resolve process breakdowns
Influence well managed process changes to address process inefficiencies
Understand customers’ needs of the process and driving process improvements
Develop and maintain formal process documentation including procedures and process flow diagrams
Act as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
Provide operational oversight and workflow coordination
Act as an escalation point within the team
May lead a team, support leadership and/or direct others on projects and initiatives
Qualification
Required
High School Diploma, GED, or Equivalent Certification
At least 2 years of Project or Process Management Experience
At least 1 years of experience using Google Suite or Microsoft Office
Develop a subject matter expertise of processes connected to internal and external systems leveraged across the ATM & Cash environment
Identify issue trends to mitigate potential risks and strengthen process stability
Identify and implement process improvements driving issue resolution/risk mitigation activities
Lead and own oversight of smaller process improvement work and collaborating with teammates on larger initiatives
Collect data and information and using analytics and reporting to provide transparency to senior leadership and executives
Track and resolve process breakdowns
Influence well managed process changes to address process inefficiencies
Understand customers' needs of the process and driving process improvements
Develop and maintain formal process documentation including procedures and process flow diagrams
Act as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
Provide operational oversight and workflow coordination
Act as an escalation point within the team
May lead a team, support leadership and/or direct others on projects and initiatives
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Preferred
Bachelor's Degree or military experience
3+ years of experience in Process Management
1+ years of experience in Compliance or Risk Management
Six Sigma, Lean, or PMP Certification
Benefits
Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase