TrueNorth Companies, L.C. · 10 hours ago
Business Process Specialist
Cedar Rapids, IA, US
Full-time
Hybrid
Entry, Mid Level
2+ years expTrueNorth Companies, L.C. is seeking a Business Process Specialist with strong analytical expertise to join their team in Cedar Rapids, IA. The primary responsibility of this role is to drive operational efficiencies by implementing enhancements to current business processes and ensuring optimization of key Business Solutions.
Financial ServicesInsurance
Responsibilities
Drive business process optimization and consistency across the organization by evaluating business processes and implementing process improvements
Identify opportunities to increase productivity, efficiency, quality or client/colleague satisfaction and/or opportunities to reduce expenses and eliminate waste
Work collaboratively with Technology, leaders and colleagues to implement technology solutions which automate activities and processes
Support colleagues with workflow execution, system usage and customizations
Work collaboratively with key stakeholders seeking input and developing win-win solutions to any operation-related systems, process, or quality issues
Demonstrate outstanding levels of service, quickly responding to all inquiries and requests for workflow support and exhibiting high levels of professionalism and expertise
Effectively communicate and assist with training colleagues on system enhancement and process changes to ensure system adoption, utilization and optimization of systems
Supports the implementation of tools that enable colleague self service data monitoring and leader level team data oversight. Monitors and coordinates the escalation of data related issues
Review process execution to identify issues that may impact regulatory, compliance, or security obligations
Ensure process and workflow documentation is updated regularly
Support operations/sales teams by evaluating, recommending, and implementing additional software solutions to drive efficiencies
Maintain high degree of technical competence and industry/market expertise
Increase industry and job knowledge as measured by attendance at continuing education, attaining or updating designations and participation in other agency training offerings
Maintain confidentiality of client and company information
Perform other duties as assigned
Qualification
Required
Customer service experience required
Strong analytical skills, including interpreting data, identifying problems, and presenting clear, informed solutions
Demonstrates accuracy, thoroughness, and follow‑through to complete tasks efficiently and with high quality
Communicates clearly and professionally through verbal, written, and nonverbal methods
Exercises sound judgment and independent decision‑making while managing competing priorities effectively
Maintains confidentiality, stays calm under pressure, and interacts respectfully with colleagues and clients
Self‑motivated, able to work with minimal direction, think creatively/critically, and drive continuous improvement
Preferred
Two or four-year degree preferred, or four years of comparable work experience that demonstrates the skills needed to succeed in this role
Two years insurance industry experience preferred
One year of process review, improvement or workflow/system support preferred
Applied Epic Agency Management experience preferred
Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions
Benefits
Annual Bonus
Medical, Dental, Vision, Life, and Disability Insurance
401(k) with Company Contributions
Responsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays
Paid Volunteer Time Off and Donation Match Program
Tuition reimbursement and paid certifications, licenses, designations
Employee Assistance Program (EAP) and wellness program with financial incentives
Hybrid Work Schedule
$3,000 Referral Bonus
Company
TrueNorth Companies, L.C.
TrueNorth® is the largest insurance and financial services firm of its kind headquartered in Eastern Iowa with offices located throughout the nation.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$2.79MKey Investors
Women's Business Development Council
2022-09-14Grant· $2.79M
Leadership Team
Bill Teubel
Chief Financial Officer
Duane Smith
Executive Chairman
Recent News
Corridor Business Journal
2025-12-16
Corridor Business Journal
2025-12-02
Corridor Business Journal
2025-10-24
Company data provided by crunchbase