Ridgewood Savings Bank · 17 hours ago
Loan Servicing Generalist
Lake Success, New York, United States
Full-time
Onsite
Entry, Mid Level
2+ years expRidgewood Savings Bank is seeking a Loan Servicing Generalist to assist with various loan servicing tasks. The role involves managing payments, maintaining loan files, and acting as a liaison with external partners, while ensuring compliance with bank policies.
BankingFinancial ServicesInsurance
Responsibilities
Assist with payment management with residential, home equity, tuition, installment and commercial loans such as but not limited to payoff, payments, payoff quotes, returns, automatic payments log, loan inquiries and correspondence, escrow, insurance and taxes, and charge-offs
Retrieve loan files and documents from the document vault as needed and prepare files for review or forwarding. Extract required loan documents and prepare packages for attorneys or vendors with appropriate cover sheets
Maintain copies of all documents in accordance with Bank record retention policies and preparation and shipment of satisfied loan files. Ensure loan files and servicing records are secure, accurate, and properly maintained
Act as a liaison between Ridgewood Savings Bank and Cenlar which includes but not limited to: Record and forward mortgage and home equity loan payments, monitor Cenlar Case Management
Contact delinquent installment loan borrowers by phone, email, or mail to obtain payment status and expected payment dates
Assist with quality control reviews of Commercial/Multifamily post-closing documents for accuracy and completeness. Also assist with onboarding Commercial/Multifamily loans onto the DNA system. Perform routine file and system maintenance on Commercial/Multifamily loan products
Assist with addressing credit bureau disputes by gathering documentation and performing preliminary research
Assist with audits, reporting requests, and quality control reviews. Follow established Bank policies, procedures, and regulatory requirements
Assist with departmental projects and additional duties as assigned
Qualification
Required
A college degree and at least 2 years of banking experience, preferably in loan servicing
Good oral and written communication skills
Basic math skills
Demonstrate ability in working with Microsoft Office: Word, Excel and Outlook
Preferred
Exposure to commercial or multifamily loan servicing preferred but not required
Company
Ridgewood Savings Bank
Ridgewood Savings Bank is the largest mutual savings bank.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Leonard Stekol
Chairman, President & CEO
Recent News
New York Post
2024-12-04
2024-04-07
2023-12-24
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