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Intelliswift - An LTTS Company · 11 hours ago

Provisioning Analyst

Lehi, UT

Full-time

Hybrid

New Grad, Entry Level

$28.27/hr - $28.27/hr

Intelliswift - An LTTS Company is seeking a Provisioning Analyst to manage account creation and provisioning for their Digital Marketing and Cloud services. The role involves liaising with various stakeholders, ensuring accurate fulfillment of requests, and maintaining internal databases.

Big DataBusiness IntelligenceCloud ManagementEnterprise SoftwareInformation Technology

H1B Sponsor Likely

Responsibilities

Creates new accounts for Digital Marketing, Document Cloud and Cloud customers, links solution account to cloud organizations, enables features and user access, adds/removes product context, performing product context upgrades/renewals, suspensions and account termination

Reviews contracts to ensure fulfillment requests are accurate, supportable and viable for provisioning

Develops and implements provisioning guidelines, improved work instructions to ensure that designated requests are fulfilled properly

Builds and sustains positive relationships, liaises with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team

Monitors daily requests and prioritizes tasks, keeps self and others well informed on issues that may affect the work progress

Manages the coordination of multiple requests; analyzes and interprets data to inform decision makers; selects the best option from a range of potential solutions for key problems

Completes requests in Service Level Agreement, tracks and fulfils backlog, offers guidance to requestors

Draws information from diverse sources and uses experience to analyze the information, works within the guidelines to perform proper provisioning

Manages and maintains SharePoint accurate databases and internal dashboards

Ensures Transfer billing; performs billing ID remaps based on request, tracks billing changes, uploads and remaps new IDs

Maintains a close relationship with the Program Management Team in order to support daily provisioning and deal with out of the normal process requests, exceptions

Operates in a professional manner when representing the organization both internally and externally

The candidate will be on a 30-day probationary period

Qualification

MultitaskingOrganizedProfessionalismCommitmentVerbal communicationWritten communicationProblem solvingFlexibilityDetail orientedPositive attitudeWork ethic

Required