Keystone Technologies · 18 hours ago
Field Support Engineer (Hybrid)
Lansdale, PA
Full-time
Hybrid
Entry, Mid Level
1+ years expKeystone Technologies is a third-generation, family-owned business in the commercial and industrial lighting industry. The Field Support Engineer will be the primary contact for field service needs, providing remote and on-site support for lighting projects, managing customer relationships, and training sales teams and customers on products and services.
ElectronicsLightingManufacturing
Responsibilities
Act as a primary point of contact for field service needs
Perform remote and on-site support, including product commissioning, troubleshooting, audits, and other services required to ensure smooth execution of all stages of lighting projects
Grow Keystone’s field services capabilities
Manage resolution of advanced RMA cases which need technical investigation
Support key customer relationships, navigating sensitive situations to identify and execute solutions to make sure all parties are satisfied
Educate and train sales, customers, and less technically experienced product development team members on our products and services
Develop and maintain training programs for Product Support to establish good practices and strong troubleshooting skills for the support team
Provide wiring and troubleshooting support for the production team, and development and maintain processes and support documentation
Provide application support for unique sales field requests aiding in the development of customer relationships
Occasional assistance with sales/marketing display construction and maintenance
Regular travel to tradeshows and jobsites
Qualification
Required
Associate's Degree in Engineering or related field required
1-3 years of relevant experience in product development and/or field support
Demonstrated understanding of electrical and lighting technology fundamentals
Experienced with technical troubleshooting to root cause
Expertise in Quality management and Lean principles
Strong verbal and written communicator with a high attention to detail
Highly proficient with Microsoft Office Suite
Time management and prioritization skills
Eager and able to learn every day and are a positive team-player
Ability to coordinate across multiple parties throughout the day while maintaining a positive communication style and record of all interactions
Uphold and implement Keystone's Core Values, consistently aligning actions and decisions that reflect the core principles
Benefits
Medical
Dental
Vision
Voluntary life insurance
Employer-paid group life insurance
Short-term disability
A 401k plan with company match
Paid time off
Philanthropic opportunities
Company
Keystone Technologies
Your one stop shop for all your lighting needs: LED Solutions, LED tubes and lamps, Drivers, LED Retrofit Kits and Ballasts.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.85M2015-02-26Series Unknown· $0.85M
Leadership Team
I
Ira Greenberg
Chief Executive Officer
Company data provided by crunchbase