AAA Washington · 1 day ago
Membership Data Specialist
Bellevue, WA
Part-time
Hybrid
Entry Level
$23.05/hr - $27.07/hr
1+ years expAAA Washington is a company dedicated to providing trusted service and expertise to its members. The Membership Data Specialist will manage the accurate input of membership information and payments, ensuring the integrity of membership records and processes.
Consumer Services
Responsibilities
Process membership applications, renewals, payments, and record changes in a timely manner and according to policy
Responsible for assisting with testing operational upgrades to ensure accuracy before being released
Analyze membership data and processes for issues and provide a root cause analysis, taking appropriate action to correct the issue
Work with team and management to ensure policy and procedures are updated
Communicate with customers regarding payment issues
Responsible for coordinating the billing process with vendors and internal teams
Proactively identify and resolve needs and issues, collaborating with stakeholders as needed, and effectively communicate results
Prioritize collaboration with the team to coordinate all work, ensuring tasks are aligned with team goals
Analyze team metrics and provide insight on significant shifts/trends to leadership
Generate periodic reports on membership trends
Participate in regular audits of the membership database to identify and correct errors or anomalies
Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals
Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values
Qualification
Required
High School diploma or GED
1+ years' experience in data entry, billing, or cash application
Proficient in MS Office system and applications
Skilled in working in a team environment
Ability to learn new processes in a timely manner
Ability to establish and maintain cooperative working relationships and gain the trust of others
Skilled in adjusting style and approach to situations involving changing tasks, shifting priorities, and member demands
Ability to establish rapport and gain the trust of others, motivate/influence others to action that drive business impact and alignment
Ability to analyze processes and membership data for process improvement
Ability to communicate clearly and professionally both verbally and in writing
Ability to calculate figures to ensure balances are correct
Skilled in analyzing information, problems, situations, practices, or procedures to define the problem or identify patterns, relationships, and actionable insights
Skilled in working independently, prioritizing, and following through on assignments with minimal direction
Ability to notice discrepancies and inconsistencies in available information
Skilled at identifying what needs to be done and proactively completes tasks
Preferred
1+ years' experience in membership services industry preferred
1+ years' experience in process improvement
Benefits
Health insurance (medical, vision, dental and prescription drug)
Up to 22 days of Paid Time Off (PTO) in the first year
Eleven paid holidays in addition to PTO
401(k) with Employer Match
Life, Short-Term Disability and Long-Term Disability insurance
Flexible Spending Accounts
4 Hours of Volunteer Time Off per year
On-Demand Pay / Earned Wage Access
Free Premier RV AAA Washington Membership
Travel, Insurance, and Membership Discounts and Perks
Paid, on-going training throughout your career
THRIVE wellness program
Tax-advantaged commuter benefit
Free parking
Financial Literacy Education
Company
AAA Washington
AAA offers 24-hour emergency road service, plus travel and insurance services
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Heather Snavely
President & CEO
Andrea Russell
Senior Human Resources Business Partner
Recent News
The Business Journal
2025-08-30
2025-07-19
Business Standard India
2025-03-19
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