Kilpatrick Townsend & Stockton LLP · 11 hours ago
Senior Financial App Support Analyst
Atlanta, Georgia, United States
Full-time
Hybrid
Mid, Senior Level
$130K/yr - $175K/yr
3+ years expKilpatrick Townsend & Stockton LLP is a large international law firm seeking a Senior Financial Applications Support Analyst for their Information Technology Department. This role involves providing high-level support for financial software applications, ensuring client satisfaction, and acting as a Subject Matter Expert for firm-supported applications.
Law Practice
Responsibilities
Responsible for problem resolution at a 3rd tier level using the tracking methods used at Kilpatrick Townsend to keep clients and management updated on the status and progress of the resolution
Provides advanced user support and problem resolution for 3rd level application issues, including coordinating and working with vendors when necessary
Ensures client satisfaction by providing timely and thorough service for client requests and problems by using analytical skills and proven problem resolutions
Escalates problems, as appropriate, to ensure management awareness of severe problems
Acts as a Subject Matter Expert (SME) on Elite Financial System and the Elite Database Structure. Responsibilities include setting up timekeeper records, user access, printers and their profiles, extend events, client and matter codes, user defined fields, user defined validation lists, billing rate changes, help with pre-cost load files in addition to creating new pre-cost upload 4gls. Also assist in day-to-day Elite Issues like identifying problems with Batch Finalization, Adhoc Reporting using SSRS and Excel Tools. Manage Elite Enterprise/Webview Application Servers running multiple database instances, management of Elite Document Studio Servers including troubleshooting minor Proforma, Bill, and Whitehill Template issues
Proactively monitors tickets to pinpoint those that are possible targets for future problems
Collaborates with Developers, DBA and business departments for custom reporting needs
Stays abreast of latest legal software development by monitoring vendor and industry bulletins for any known vulnerability and bug fixes
Provides dependable and consistent on-call support as needed for back-up and where special expertise is required
Functions as a solid team member of Application Support, including cross training for knowledge transfer within the applications team and lower support tiers. Demonstrates insight on different job functions to assist with problem resolutions, provide back-up for coverage and assist others with skill development
Provides technical guidance to other support teams in the IT Department, including the Service Desk and Desktop Support. Demonstrates expertise in all applications that the team is required to support and maintains currency of knowledge with emerging technologies
Creates and maintains documentation and standards including all pertinent IT Service Catalog entries
Participates as an active team member on upgrades, projects and special implementations to include inter-dependency with other systems, tracking and reporting on specific assigned tasks
Participates on projects for new software implementation and upgrades
Participates in development and management of software requests and updates
Provides quality assurance testing for compatibility issues and continuity of knowledge base and SOP documentations
Provides and enforces guidelines related to system access and development for vendors
Performs other miscellaneous duties as assigned
Qualification
Required
Minimum of three years' experience supporting Elite 3E, Elite Enterprise or Aderant applications in a professional services environment required
Ability to coordinate and perform multiple tasks with all levels within the firm as well as with clients/vendors
Ability to organize and prioritize to ensure the smooth operation of the department
Full awareness of and willingness to abide by Firm's policies and embrace Firm values
Ability to adapt schedule to changing workload requirements and ability to perform well under pressure with competing priorities
Ability to communicate effectively verbally and in writing
Team Player; encourages others to build strong working relationships. Fits within a fast paced, ever changing, innovative environment and represents themselves to the collective community with a professional demeanor. Respectful to other individuals working directly or indirectly with them
Ability to ensure follow-up and follow-through to ensure root cause resolution of client needs. Have a clear understanding of the business value of IT and proficiency in utilizing technical expertise to provide complex technical solutions to enable business through technology
Intelligent and creative in identifying potential solutions and options; thinks 'outside the box'
Preferred
Information Technology-related college degree preferred
Experience with Intapp Time, BillStream, Timebuilder, Chrome River, Ideate a plus
Benefits
Multi-faceted health benefit package including medical, dental, and vision
Life insurance
Short term disability plans
Retirement plans
Holidays
Paid time off
Hybrid work schedules combining in office work days as well as remote work days
Company
Kilpatrick Townsend & Stockton LLP
Kilpatrick is trusted counsel to the world’s most innovative companies.
1001-5000 employees
H1B Sponsorship
Kilpatrick Townsend & Stockton LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (4)
2022 (3)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Henry Walker
Chair and Chief Executive Officer
Jessie Gill
Executive Director / Chief of Staff to Chairman & CEO and Firm Managing Partner
Recent News
2024-04-25
Company data provided by crunchbase