High Companies · 16 hours ago
Client Computing Engineer
Lancaster, PA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expHigh Companies is a reputable organization based in Lancaster, Pennsylvania, dedicated to delivering quality and integrity since 1931. The Client Computing Engineer will design and deploy client computing solutions, support Office365 and Microsoft365 services, and serve as tier 3 support for related issues while collaborating with Systems and Network teams.
ConstructionReal Estate
Responsibilities
Design future end user computing solutions including hardware, operating systems, security hardening, virtualization, deployment approaches, and related support processes
Design, deploy and support 365 Services including Microsoft Teams, Exchange Server and Exchange Online, Sharepoint, OneDrive, Enterprise Mobility and Security (EM&S) services, Microsoft Azure, Active Directory, Azure Active Directory (AAD), Configuration Manager, InTune, etc
Work with IT Service Desk, Network and Server to advise and guide on 365 Services and the integration of these services into existing environments
Serve as level three support for issues escalated through the IT Service Desk. Serve as a point of escalation for team member’s issues requiring a higher degree of expertise or discretion to resolve and ensure timely resolution of issues by focusing on root cause analysis and implementing corrective action plans
Act as principal designer for IT Service Desk related solution architectures
Lead /participate in the requirements gathering, design, implementation, and enhancement of IT Service Desk related solutions to meet High’s business objectives
Assist in the creation and maintenance of multi-year functional roadmaps
Contribute to the development of overall strategy, tactics, planning and execution of initiatives to support IT services
Apply best practices for IT service management
Define life-cycle management for infrastructure technologies
Challenge existing architectures, technology decisions, practices and cost structures to drive optimized service levels, cost efficiency, and service performance
Identify opportunities to improve global standardization and organizational efficiencies
Regularly evaluate industry trends, changes, innovations, and maturity to recommend and plan the introduction of new technologies. Stay abreast of technological developments to provide business partners with best-in-class economics for necessary infrastructure
Develop, implement, and maintain best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations are maintained
Provide 24x7x365 response and support after hours for critical IT incidents when designated on-call
Periodically work off hours (nights and weekends) to complete planned operations or project work
Qualification
Required
Bachelor's degree or equivalent combination of education and experience in Computer Science, Engineering, Service Desk, or a related field
8+ years of recent experience designing and implementing client computing related solutions (technology, infrastructure, tools, and services). Experience in, but not limited to, some or all of the following technology areas: 365 Services, Active Directory (including AAD) operations and group policy, InTune for mobile device management and application management (MDM/MAM) and configuration management, End user device patching, AAD SSO integrations, Windows desktop operating systems (10/11), Software packaging processes and technology, Workstation imaging processes and technology (MDT), Creating and modifying scripts with modern tools such as PowerShell, Supporting and implementing changes for Azure Active Directory including Enterprise Applications, Conditional Access policies, Self Service Password Reset, Workstation/laptop deployment solutions (i.e. Microsoft Autopilot), Software packaging and deployment solutions, Security controls such as MFA, SSO/Federation, EDR (Microsoft Defender ATP or similar), anti-malware (Symantec), whole disk encryption, etc., Migrating customers to Microsoft365/O365 services, Implementing and supporting Azure Virtual Desktop services, LAN\WAN\VPN\Wireless technologies and concepts
Working experience with, but not limited to, the following process areas: incident management, problem management, change management, patching, identity and access management (IAM), lifecycle planning, asset management, configuration management
Working experience of organizational and management practices as applied to the analysis and evaluation of IT service desk operations including experience with incident, problem and change management
Demonstrated project management and/or team leadership capabilities
An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk
Mentoring team members within and outside of direct team
Strong organizational and project planning skills
Working knowledge of technologies commonly utilized in manufacturing and hospitality
Outstanding verbal and written communication skills, with the ability to translate technical details into business language and relate technical concepts to a business impact
Advanced problem-solving skills for networks, applications, and business processes with ability to identify root cause issues
Exhibits accountability and accepts responsibility and consequences for work performance and conduct
Sets priorities, overcomes obstacles and opposition, and uses organizational skills to get things done in a timely manner
Demonstrated customer service orientation
Intellectual curiosity supported by strong listening and needs assessment skills; ability to identify root issues versus symptoms
Preferred
Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Modern Desktop Administrator Associate
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Microsoft 365 Certified: Messaging Administrator Associate
Microsoft Certified: Windows Virtual Desktop Specialty
Company
High Companies
High Companies helps customers achieve their sustainability and environmental objectives.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nevin Cooley
CEO (retired)
Bret Hoffmaster
Senior HR Business Partner
Company data provided by crunchbase