AAA Northwest Ohio · 15 hours ago
Director, Business Optimization
Wilmington, DE
Full-time
Hybrid
Director/Executive
$105K/yr - $184K/yr
10+ years expAAA Club Alliance is hiring for a Director, Business Optimization to join their team. This role serves as an enterprise leader responsible for designing and scaling continuous improvement capabilities across the organization, focusing on operational efficiency and service quality.
Consumer Services
Responsibilities
Act as a strategic partner to business leaders to identify, prioritize, and execute high-impact optimization initiatives aligned to enterprise goals and strategy
Design and evolve the organizational approach to process improvement, operational excellence, and transformation
Establish strong cross-functional partnerships to align priorities, resources, and outcomes
Lead and directly execute initiatives focused on productivity improvement, expense reduction, revenue optimization, and service quality
Quantify, track, and validate financial and operational benefits, ensuring linkage to P&L results
Define and monitor key performance indicators (KPIs), including ROI, productivity gains, member satisfaction, and associate engagement
Build, lead, and develop a high-performing Business Optimization team
Provide coaching, mentorship, and development for team members executing process initiatives and pursuing formal certifications
Establish scalable structures, governance, and intake processes to sustain a robust opportunity pipeline
Ensure disciplined change management practices are embedded within all initiatives to drive adoption and sustainability
Communicate progress, outcomes, and lessons learned across all levels of the organization
Serve as an enterprise advocate and educator for continuous improvement and business optimization practices
Qualification
Required
Bachelor's degree in Business, Operations, Finance, or a related field required
10+ years of progressive experience leading enterprise or cross-functional process improvement initiatives
Proven experience managing and developing a process improvement or operational excellence team
Strong background in strategic planning, budgeting, and financial analysis
Deep expertise in Lean, Six Sigma, Kaizen, process management, and root cause analysis
Demonstrated ability to lead complex, cross-functional initiatives from concept through sustained results
Strong quantitative and analytical skills, including value stream mapping, process capability analysis, and financial impact assessment
Ability to operate effectively in a decentralized, matrixed environment
Strategic thinker with the ability to pivot between enterprise strategy and hands-on execution
Strong influencing, facilitation, and communication skills, with executive-level presentation capability
Proven change leader with the ability to drive adoption and cultural change
Preferred
Master's degree preferred
Experience in high-volume, transactional environments preferred (e.g., retail, automotive, call centers, shared services)
Six Sigma Black Belt or comparable process improvement certification strongly preferred
Benefits
Annual Bonus + Annual Merit Increase Eligibility
Hybrid schedule (3 days on-site weekly)
Comprehensive health benefits package
3+ weeks of paid time off accrued during your first year
401(K) plan with company match up to 7%
Professional development opportunities and tuition reimbursement
Paid time off to volunteer & company-sponsored volunteer events throughout the year
Free AAA Premier Membership
Health & Wellness Program
Health Concierge Service
Life Insurance
Short Term/Long Term Disability
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
Company
AAA Northwest Ohio
Whether you sit behind a desk or behind the wheel, AAA Northwest Ohio has been serving Lucas, Wood, Ottawa, Defiance, Paulding, Williams, Fulton, and Henry County professionals with membership, roadside assistance, travel services, and insurance for over 100 years.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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