Mike's Bikes · 14 hours ago
TECH MANAGER
Sacramento,CA,US
Full-time
Onsite
Mid LevelMike's Bikes is seeking a Tech Manager to oversee a team of bicycle technicians in a busy retail environment. The role involves training staff, ensuring excellent customer service, and maintaining department productivity and organization.
Retail
Responsibilities
Train and supervise technicians to follow all Mike’s Bikes procedures and standards
Utilize disciplinary and performance review programs effectively
Ensure excellent customer service with quality and timely repair work, efficient scheduling, excellent customer communication, and accurate estimates
Understand the tech department productivity plan and achieve it through effective bookings and scheduling staff
Provide clear goals and expectations to all Techs regarding performance numbers and work quality
Provide frequent and constructive feedback to each Tech
Work with GM to establish a culture of professionalism and success in the Tech department and the shop as a whole
Help other managers complete MoD tasks such as store oversight and opening/closing manager duties
Work with the GM to create and maintain a stable and accurate Tech inventory
Communicate with Purchasing about specific needs and requests from customers regarding specific parts and tools
Maintain a clean and organized department including all benches and work areas
Meet weekly with shop managers to ensure clear communication and consistent goal planning
Investigate all tech warranty claims from your shop and ensure proper warranty procedures are followed
Participate in conversations via company communications like email and messaging to provide feedback and insight to other TM’s and company administrators
Qualification
Required
Previous experience as a professional bicycle mechanic required
Good communication and problem-solving skills
Excellent problem-solving skills
Ability to lift 30 lbs overhead and 50 lbs to shoulder height
Ability to stand at a bike repair stand for an entire 8-hour work shift
Ability to use hand tools with repetitive motions, including twisting, pushing and pulling
Must be able to work weekends as part of a regular schedule
Company
Mike's Bikes
Mike's Bikes is a cycling experts that builts bikes.
Founded in 1964
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-10-29
2025-08-21
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