Damco Solutions · 6 hours ago
Principle Trainer (Resolute HB/PB)
Raleigh, NC
Full-time
Hybrid
Senior Level
5+ years expDamco Solutions is seeking a Principle Trainer (Resolute HB/PB) to design, develop, and maintain training content for Epic. The role involves co-facilitating classroom instruction, managing application assignments, and serving as an expert educator to state staff.
Enterprise SoftwareInformation TechnologyInsuranceSoftwareSoftware EngineeringWeb Development
Responsibilities
Design, develop, and maintain role‐based training content for Epic using Microsoft Office and other tools
Build comprehensive instructional materials and classroom exercises; maintain related policy and procedure documentation
Incorporate stakeholder feedback to continuously improve training programs and administration processes
Learn new Epic content areas; consult with subject matter experts to ensure accuracy and relevance
Assist with building, refreshing, and testing MST training environments; validate workflows and roles
Provide environmental support, troubleshooting, and coordination with technical teams
Co‐facilitate classroom instruction with other trainers; assist learners during hands‐on exercises
Prepare lessons, print materials, and set up rooms/environments prior to sessions
Present information clearly—both verbally and in writing—to diverse audiences
Follow up with trainees outside the classroom and offer additional support
Serve as an expert educator to state staff
Train-the-trainer: credential and coach additional classroom trainers as needed
Teach technical topics to staff and end users when required
Manage application assignments by prioritizing work, creating schedules, and adhering to timelines
Support curriculum and training development for third‐party applications as needed
Qualification
Required
Required Epic Certifications (must be current at time of hire)
Resolute Hospital Billing Curriculum Certification
Resolute Professional Billing Curriculum Certification
TED105 – Training Wheels Behind the Scenes Certification
TED300 – Training Environment Build Certification
Epic Principal Trainer Experience
EHR/Health IT training experience
Ability to work without close supervision, taking ownership of work activities, & ensuring training sessions & materials meet Epic's standards
Skill and experience in adult education, especially for health information technology or healthcare revenue cycle applications
Demonstrating flexibility with respect to required changes in training content and delivery methods
Demonstrated ability to take ownership of work activities & ensure that they are completed accurately, efficiently, and timely
Ability to learn new content and leverage that knowledge to develop strong training programs
Develops presentations & presents in a clear & interesting manner, commanding the audience's attention, & handling questions/challenges
Experience performing job shadowing
Preferred
Credentialed and/or experienced in developing the Epic training environments
Company
Damco Solutions
Damco Solutions is a provider of IT solutions, services, and products.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mohit Gupta
CEO
Kathy Carter
Sr. Client Partner
Recent News
2025-09-17
UAE Business Review
2025-09-17
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