LERETA, LLC · 1 day ago
Outsource Task Processor II
Irving, TX 75038, USA
Full-time
Hybrid
Entry Level
$15.74/hr - $19/hr
1+ years expLERETA, LLC is seeking an Outsource Task Processor II to manage tax procurement and payment processes. The role involves interpreting tax data, processing research requests, and ensuring quality control while maintaining effective communication with mortgage lenders and taxing agencies.
Financial Services
Responsibilities
Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions
Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing
Processes research requests with predetermined processing steps to determine root cause, including: research for missing payments, misapplied payments, payments from escrow, over payments at taxing authorities, verify delinquencies, obtaining current tax amounts and requesting refunds
Follows agency guidelines and special processing instructions
Builds Tax Lines as needed utilizing the TED table
Validates lender payees prior to making disbursements
Completes Tax Processing Reports accurately prior to ELD (excluding Handle Manual if applicable)
Completes all required processing on exception reports within SLA
Balances all disbursements prior to end of day and submit all payment back daily
Monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiency processing research task
Prepares production/statistical reports to mortgage lenders and direct supervisors
Ensures all items follow standard and all SLA’s
Notifies Leadership when overtime or assistance is needed
Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner
Notifies business partners of reporting errors in a clear concise manner
Maintain a positive working relationship with both internal and external business partners
Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Task Research Team standards are met
Prepares production/statistical reports as applicable
Consistently maintains required quality scores
This position will perform other duties as assigned based on the needs of the department
Qualification
Required
Have a solid understanding of customer specific business rules
Problem solving skills
Ability to communicate effectively both orally and in writing
Must be able to type 50 wpm
Must have intermediate Microsoft Excel Skills (Filter, Sort, VLOOKUP and Pivot Tables)
Ability to identify incorrect reporting from business partners
Ability to interpret payment histories, loan conditions, notes
Must be able to use 10 key by touch; 8k or above with 98% accuracy
Must have intermediate knowledge of Real Estate Tax Servicing
Must be a team player and have the ability to work in a team environment
Must possess effective communication skills, both written and verbal
Must be able to work in a fast paced environment
Ability to work under time constraints and meet high priority deadlines to ensure task is processed by expected completion date
Minimum of one year as an Outsourcing Task Processor I
High School Diploma or equivalent
Experience in Microsoft Excel and Microsoft Word
Knowledge of the LERETA online system, Black Knight (MSP) and/or Fiserv Servicing Systems
Data Entry/Computer usage experience
Customer Service Experience
Preferred
Tax Service or Mortgage Servicing experience
Company
LERETA, LLC
Since 1986, LERETA has provided a full suite of national real estate tax services for residential and commercial loans, including automated online research and certification, tax bill processing, a suite of delinquent tax services, and customized tax outsourcing service programs.
501-1000 employees
H1B Sponsorship
LERETA, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-07-06Private Equity
2021-07-06Acquired
2009-01-01Private Equity
Leadership Team
Jim Micali
Chief Operating Officer
Michael S. Black
Chief Information Security Officer
Recent News
2025-01-23
2025-01-22
HousingWire
2024-05-17
Company data provided by crunchbase