Keck Medicine of USC · 4 hours ago
Research Lab Technician II
Los Angeles, CA
Full-time
Hybrid
Entry Level
$21/hr - $33.15/hr
2+ years expKeck Medicine of USC is a healthcare organization seeking a Research Lab Technician II. The role involves serving as the primary point of contact for access to USC academic medical centers, managing communications, scheduling appointments, and ensuring high levels of customer service.
Health CareHospitalService IndustryWellness
Responsibilities
Demonstrates competency in the quality of work and knowledge of a Patient Access Representative
Strives for first call resolution and demonstrates high level of customer service
Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external
Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily
Exhibits collegial and professional demeanor in all interactions
Contributes effectively as a productive team member to the Patient Access Center and USC/Keck
Follows USC/Keck Communications standard and policy
Accepts alternate assignments to any area within the organization as assigned by Management
Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work
Other duties as assigned
May verify insurance as needed
May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner
May perform follow up check with all open pages while on shift and before leaving shift
Assists with staff and patient concerns courteously and professionally
Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel
Processes messages following departmental procedure and ensuring compliance with HIPAA regulations
Assists with staff and patient concerns courteously and professionally
Utilizes organizationally defined systems to perform patient communication
May perform scheduling functions, to include scheduling, rescheduling appointments, cancelations and confirmations
Using USC/Keck defined guidelines, and at their discretion, may carry out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center
Qualification
Required
High school or equivalent
Minimum 2 years of experience working in a customer service department/environment or 1 year in healthcare or some combination thereof
Demonstrated interpersonal skills
Ability to multi-task
Excellent verbal and written communication skills
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
Preferred
Associate's degree Associates' or Bachelors' degree in healthcare, business or operations field strongly preferred
Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant
Knowledge of HIPPA compliance and various health insurance types
Knowledge of medical terminology
Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred
Bilingual: Spanish, Chinese and other languages preferred
Company
Keck Medicine of USC
Keck Medicine of USC is a Healthcare Center.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Rod Hanners
CEO of Keck Medicine of USC | President and CEO of USC Health System
Paige Asawa
Co-Founder & Program Director
Recent News
San Gabriel Valley Tribune
2025-10-31
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2025-10-31
2025-09-23
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