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Grant Street Group · 7 hours ago

Incident Response Business Analyst - East Coast

United States

Full-time

Hybrid

Mid Level

$70K/yr - $120K/yr

Grant Street Group is seeking an Incident Response Business Analyst to join their Incident Response Management Team. The role focuses on reducing the frequency, duration, and impact of incidents across their products and services, requiring strong communication skills and a broad understanding of technology and client interactions.

ComputerSoftware

Growth Opportunities

Responsibilities

Incident response and management. You are highly communicative and can drive critical production issues to timely resolutions. You demonstrate leadership by being both approachable and confident. You ensure decisions are being made by the right people and action items have owners

Drive organizational learning and preparedness. You're an organized and skilled facilitator who leads effective risk assessments before launches and postmortems after incidents. But your impact goes beyond the meeting itself - you help teams spot patterns, flag bigger risks, and follow through on fixes. Because of your contributions, we get better over time - not just at handling incidents, but at preventing them in the first place

Analyzing incident data and trends. Whether it is through our collected incident data or your own reflections, you are detail-oriented and identify shortcomings in our incident response procedures. When doing so, you suggest solutions to those problems

Take Initiative. You are an active participant in the team’s success in reducing incidents and the company's success as a whole

Qualification

Incident response managementData analysisRisk assessmentProblem-solvingCommunicationTeam collaborationLeadershipOrganizational skills

Required

Are committed to owning and solving impactful problems

Can quickly intake and communicate information to various audiences

Can stay calm, cool, and collected when the pressure is on

Are comfortable making decisions - and knowing when to escalate - without always having all the information

Are eager to learn about a wide range of products and technologies

Company

Grant Street Group

Glassdoor4.0

Software that Works to Help Government Work Better.

Founded in 1997

Pittsburgh, Pennsylvania, USA

201-500 employees

https://www.grantstreet.com/

Funding

Current Stage

Growth Stage

Leadership Team

Pierre Denis

Chief Technology Officer

Bill Haskins

CFO

Recent News

The Business Journals

David Kelch | People on The Move - Pittsburgh Business Times

2024-04-09

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