Dayalbagh Educational Institute · 11 hours ago
Desktop Support Engineer
Austin, TX
Full-time
Onsite
Senior LevelDayalbagh Educational Institute is seeking a Desktop Support Lead to manage and resolve complex desktop and mobility issues for end users. The role involves overseeing software and hardware rollouts, maintaining service levels, and providing technical guidance to the support team.
Higher Education
Responsibilities
Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility/Laptop problems for end users, recommend and implement corrective solutions
Manage and maintain mobility queue and meet SLAs for incoming tickets
Project manages software/hardware rollouts and refresh items
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software to deliver required service levels
Assess the need(s) for and implement performance upgrades to end user workstations/mobile devices, including the installation of these upgrades (for example memory)
Provide technical guidance to other members of the team
Collaborate with the global IT service desk and 3rd party vendors to ensure efficient operation of the company’s desktop/mobility/Laptop environment
Receive and respond to incoming calls, pages, and/or e-mails regarding desktop/mobility/Laptop problems
Perform subject matter expert duties to other support teams when needed
Develop and maintain software packages and tools used for software distribution
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop/mobility/Laptop operations
Accurately document instances of desktop /laptop equipment or component failure, repair, installation, and removal
Qualification
Required
Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility/Laptop problems for end users, recommend and implement corrective solutions
Manage and maintain mobility queue and meet SLAs for incoming tickets
Project manages software/hardware rollouts and refresh items
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software to deliver required service levels
Assess the need(s) for and implement performance upgrades to end user workstations/mobile devices, including the installation of these upgrades (for example memory)
Provide technical guidance to other members of the team
Collaborate with the global IT service desk and 3rd party vendors to ensure efficient operation of the company's desktop/mobility/Laptop environment
Receive and respond to incoming calls, pages, and/or e-mails regarding desktop/mobility/Laptop problems
Perform subject matter expert duties to other support teams when needed
Develop and maintain software packages and tools used for software distribution
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop/mobility/Laptop operations
Accurately document instances of desktop /laptop equipment or component failure, repair, installation, and removal
Strong technical skills in supporting x86/x64 hardware platforms, Windows 10, Apple iOS, and Android mobile OS
Working knowledge of a range of diagnostic utilities and core applications, including PC diagnostics, SCCM, security endpoint protection software, MFA & VPN
Experience working in an Active Directory environment including SCCM (SMS)
Preferred
Experience with Mac OS X, JAMF is a plus
Company
Dayalbagh Educational Institute
Dayalbagh Educational Institute is a higher education company based out of Uttar Pradesh, India.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase