HAPO Community Credit Union · 10 hours ago
Bilingual Virtual Service Professional
Kennewick, WA
Full-time
Onsite
New Grad, Entry Level
$23.42/hr - $35.12/hrHAPO Community Credit Union is dedicated to providing exceptional service to its members and giving back to the community. They are seeking a Bilingual Virtual Service Professional who will deliver outstanding service, build relationships with members, and assist with account transactions in both English and Spanish.
BankingFinancial ServicesInsurance
Responsibilities
Comfortable portraying oneself using video software and hardware
Develop positive relationships with members and coworkers by listening carefully and respectfully
Structure, quote and follow up on loan transactions from origination to close through all virtual channels
Responsible for the opening and modifying of consumer accounts via video or web
Ability to assist members with account modifications
Demonstrate the essential skills related to the use of the credit union's computer systems and other related equipment connected to job responsibilities
Proficient in quoting rates and opening sub-shares
Provide general IRA information and investment options in addition to process transaction on IRAs
Calculate figures and amounts such as discounts, interest, commissions, and percentages
Excellent communication skills with the ability to clearly explain products, listen to customers, and effectively overcome customer objections
Qualification
Required
High School Diploma or General Education Development (GED) certificate required
Fluency in English and Spanish (spoken and written) required
Comfortable portraying oneself using video software and hardware
Develop positive relationships with members and coworkers by listening carefully and respectfully
Structure, quote and follow up on loan transactions from origination to close through all virtual channels
Responsible for the opening and modifying of consumer accounts via video or web
Ability to assist members with account modifications
Demonstrate the essential skills related to the use of the credit union's computer systems and other related equipment connected to job responsibilities
Proficient in quoting rates and opening sub-shares
Provide general IRA information and investment options in addition to process transaction on IRAs
Calculate figures and amounts such as discounts, interest, commissions, and percentages
Excellent communication skills with the ability to clearly explain products, listen to customers, and effectively overcome customer objections
Preferred
Proven experience in a bilingual role preferred
Strong interpersonal and cross-cultural communication skills preferred
Ability to translate and interpret with accuracy and cultural sensitivity preferred
Benefits
No cost premium health insurance for all employees, including medical, dental and vision
Accidental death and dismemberment insurance
Long term and Short term disability
Competitive pay
Pension Plan
401K program with match
Flexible spending account (medical and dependent care)
0% interest on select personal loans
Employee Assistance Program (EAP)
Paid time off
11 paid holidays per year
Paid Birthday day off
HAPO Anniversary day off
Volunteer Opportunities (Both Paid and Volunteer)
Employee Milestone Anniversary Bonus
Company
HAPO Community Credit Union
HAPO Community Credit Union specializes in financial services and deals with digital banking, investments, mortgages and loans.
Founded in 1953
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dolores Broeske
President/CEO
Scott Mitchell
Executive Vice President and Chief Financial Officer
Recent News
Business Insider
2024-04-06
Company data provided by crunchbase