Diamond Braces Orthodontist: Braces & Invisalign · 6 hours ago
Office Manager
South Plainfield, New Jersey, United States
Full-time
Onsite
Mid, Senior Level
5+ years expDiamond Braces Orthodontist is seeking an Office Manager to oversee overall operations and ensure effective management of labor, sales, and safety measures. The role involves recruiting and training employees, enhancing sales revenue growth, and maintaining a safe work environment while complying with regulations.
Health Care
Responsibilities
Recruit, select, train, assign, schedule, coach, counsel and discipline employees
Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
Lead team to above average customer service levels
Enhance sales revenue growth
Plan and review compensation actions; enforcing policies and procedures
Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; enhancing production, quality, and customer-service standards; resolving problems; complete audits; identify trends
Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
Develop operations systems for excellence in customer service and satisfaction, employee retention, profits and growth
Analyze process workflow, employee and space requirements and equipment layout; implement changes
Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Accomplish operations and organization mission by completing related results as needed
Meet or exceed operations labor budget expectations
Manage staff levels, wages, hours, contract labor to revenues
Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
Run a safe, injury/accident free workplace
Serve as primary point of contact when there are customer issues related to customer service, or accidents and mishaps on-site
Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation
Communicate all operating policies and/or issues at department meetings
Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations
Qualification
Required
Prior manager/supervisory experience required
Prior customer service experience required
Bachelors degree preferred, or a minimum of 5 years experience in dental/orthodontic office required
Fluent in Russian/Polish
Preferred
Prior dental/orthodontic office experience preferred
Company
Diamond Braces Orthodontist: Braces & Invisalign
Diamond Braces is a premier dentist orthodontist provider specializing in braces, Invisalign, and retainers for kids, teens, and adults.
Founded in 2000Clifton, New Jersey, USA
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Oleg Drut
Orthodontist
Recent News
2025-06-26
Company data provided by crunchbase