Presidio · 18 hours ago
Engineer, VMware
Irving, Texas, United States
Full-time
Onsite
Mid Level
3+ years expPresidio is a leading technology company focused on transforming industries through innovative digital solutions and AI. The VMware Engineer role involves monitoring and managing customer infrastructures, troubleshooting issues, and ensuring customer satisfaction while adhering to service level agreements.
Cloud InfrastructureInformation ServicesInformation Technology
Responsibilities
Troubleshoot client device and application issues via phone and remote access
Oversees the day-to-day operation of various engineering solutions including hardware/software support, training, and special projects
Provide feedback to management on process improvements and areas of concern
Maintains excellent communication with NOC team on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation
Provides emergency on-call support on a rotating schedule
Be available while on-shift through several different venues – Instant Messaging, phone, emails and any new and acceptable methods of communication as deemed appropriate
To carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network
To troubleshoot and resolve equipment, configuration and affected problems and to track vendor support cases through to problem resolution on production issues
Support ongoing efforts in defining best practice policies for all supported products and submitting these into the Knowledge Base
The engineer will be expected to develop additional skills in other products as business needs dictate
Effective communication amongst the team and with other engineering verticals and management
Respond to customer service calls and emails in agreed upon timeframe
Manage service tickets that are assigned to your personal and team queue
A firm understanding of teamwork and ability to follow all procedures and documentation as defined and provided by management
Other duties as assigned
Qualification
Required
Bachelor's degree or equivalent experience and/or military experience
VMware VCP is required; Cisco CCNA strongly preferred. Nutanix NCP, NetApp NCDA, and EMC EMCISA certifications preferred with the ability to acquire them within 12 months of employment
3+ years of hands-on experience with virtualized, enterprise compute and storage infrastructure
3+ years' experience with SCCM administration and engineering
2+ years' experience troubleshooting infrastructure devices applicable to engineering vertical
2+ years working in a Network Operations Center
Expertise with VMware vSphere, PowerCLI, and/or vSphere SDKs
Expertise with VMware Horizon
Expertise in VDI Management
Expertise with block level and file level storage protocols, SAN switching, and enterprise storage arrays and replication technologies
Technical understanding of enterprise networking and virtual network technologies
Technical understanding of TCP/IP and the OSI model
Technical understanding of software defined storage solutions
Technical understanding of software defined network solutions
Technical understanding of traditional and virtual backup solutions
VMware NSX, VMware vSAN, VMware SRM, Cisco UCS, Cisco Nexus switching, EMC Avamar, and Nutanix expertise are a plus
Network and server troubleshooting experience
Working knowledge of Microsoft Windows and *nix operating systems
Preferred
Customer service skills and client focus
Strong communications skills including the ability to communicate technical information in using non-technical language
Previous experience or aptitude to be successful in an Operations capacity
Good problem-solving skills
Excellent interpersonal skills
Comprehensive verbal and written communication skills
Ability to remain calm and courteous in periods of stress
Ability to work on several problems simultaneously
Ability to work with broad range of experience levels
Maintaining complex operational processes
Handling and Escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation
Cisco or other vendor certifications pertinent to the engineering vertical
A history of successfully managing and operating multi-vendor environments
Strong interpersonal skills and expert level relationship management abilities – showcasing the ability to work well with many levels of client engineering and management
The ability to function in a team environment and recognize and take on tasks with self-direction
Passion to continue learning and expanding your knowledge
Company
Presidio
Presidio provides managed services and network solutions technologies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-04-02Acquired
2017-03-09IPO
2011-04-04Private Equity
Leadership Team
Manny Korakis
Chief Financial Officer
Punish Malhotra
Senior Vice President, P&L MS
Recent News
GlobeNewswire
2026-01-22
Company data provided by crunchbase