Precinmac · 5 hours ago
Customer Service Specialist
South Paris, ME
Full-time
Onsite
New Grad, Entry LevelPrecinmac is a leading diversified manufacturer of high-tolerance precision machined components and assemblies. The Customer Service Representative serves as the primary point of contact for customers, addressing inquiries and resolving complaints to ensure a positive customer experience.
AerospaceElectronicsIndustrialIndustrial ManufacturingMachinery ManufacturingManufacturingMechanical Engineering
Responsibilities
Attend/facilitate daily Customer Focus meeting
Retrieve, acknowledge, and maintain orders via customer portals
Communicate relevant customer activities to the Director of Customer Service
Enter/review/manage customer PO’s, establish sales orders in MMPCo ERP system, and be able to identify discrepancies
Ensure timely and accurate responses/inquiries to customers both external and internal
Expedite orders when needed
Attend/facilitate/prepare respective customer conference or and Microsoft Teams meetings
Monitor inventory of customer supplied material
Handle RMA procedures
Support MMPCo’s external Sales Team
Serve as back up to Customer Service Specialist and Quote Facilitator
Able to develop knowledge base of customers and parts
Support New Product Introductions
Support Hoppe, Major Tool, Viper Northwest, and Shields Manufacturing as required or requested
Attend and facilitate respective customer on site visits
Retrieving RFQ’s from customer portals, establish opportunities and estimates, new customer set-up (back up to the SM-Med Quote Coordinator)
Back up to the SM-Med Quote Coordinator for daily internal quote review meeting and intercompany quote review meeting
Engage collaboration with Engineering Dept and Sales for quote activities and follow through
Collaborate with Shields, Viper, and Major Tool estimating teams for intercompany quote activities and follow through if required
Maintain Quote Tracker and distribute metrics as back up to Quote Coordinator
Report win/loss rate and relevant details of quote loss/no quotes (to be developed)
Support Director Customer Service President/CEO as requested
Distribute Customer survey/compile results
Other as duties as needed
Qualification
Required
Prior customer focus/service experience, preferred
Proven ability to demonstrate leadership skills
Have strong multi-tasking capabilities, and the ability to stay highly organized with a focus on the details
The ability to communicate clear, accurate information, to both external and internal customers
Display self-control, constant professionalism, and the ability to handle stress and stressful situations with confidence and integrity
High school diploma or equivalent required
Previous customer service experience required
Prolonged periods of sitting at a desk working on a computer
Ability to lift up to 15 pounds as needed
Company
Precinmac
Precinmac manufactures precision-machined and fabricated components and assemblies for the aerospace, automation, and defense sectors.
Founded in 1941
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-10-14Acquired
Leadership Team
Eric Brown
Chief Financial Officer - SMF Business
Matt Yopchick
Chief Financial Officer
Company data provided by crunchbase