City and County of San Francisco · 16 hours ago
Solutions Analyst (1053)- Information Technology- Human Services Agency (162021)
1650 Mission St, San Francisco, CA 94103, USA
Full-time
Onsite
Mid, Senior Level
$131K/yr - $165K/yr
3+ years expThe City and County of San Francisco is seeking a Solutions Analyst to enhance organizational efficiency within the Human Services Agency's IT Department. The role involves analyzing user needs, overseeing technology system implementations, and collaborating with technical teams to streamline processes.
GovernmentSmall and Medium Businesses
Responsibilities
Identify opportunities for improving business processes through automation; assist in the preparation of proposals to develop new systems
Analyze data processing needs; research and evaluate software on multiple platforms to assist users to meet their departmental goals; assist in developing the evaluation criteria for software
Determine operating characteristics and requirements; develop or modify and document general system design; write detailed design specifications; conduct "walkthroughs" for proposed solutions to system problems
Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems; ensure the system design fits the needs of the users
May install and enhance software; program, test, debug and install new/modified programs
Provide technical support for computer and telecommunications systems; consult on the analysis of an application; troubleshoot system problems; implement solutions
Conduct system analysis and may conduct programming activities for complex systems; document new and modified systems and programs; coordinate user training in new capabilities; may convert new programming from test to production
Interface with users to determine system needs and requirements; instruct users on newly implemented systems; define system requirements; may design and code programs; review impact of system modifications on existing systems
Prepare, or assist client in preparing, service requests to implement system changes; determine level of effort required and the cost of implementing service requests; prioritize requests
May provide technical production support for on-line and batch systems; assist with set processing schedule; update and produce reports
Coordinate with outside vendors and contractors to complete projects and service requests; define, assign and evaluate their work
May determine structure of databases; normalize data; perform conversion of data between platforms; design, develop and generate routine and ad hoc reports in response to user needs
Determine security levels for systems to ensure data integrity; test database applications to assure functionality and effectiveness in performing to desired specifications
Create test scenarios, test cases, UAT scripts, and other testing documentation to assist with testing. Test applications to assure functionality and effectiveness in performing to desired specifications
Analyze impact of technical solutions and technical processes on business processes; document current and future processes impacted by system/solution design
Maintain a positive culture of openness and collaboration within team and outwardly with users and partners
Qualification
Required
An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]
Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester or 15 quarter units in one of the fields above or a closely related field
Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree
Preferred
Business process redesign experience
Experience with creating swim lane diagrams
Experience with creating business and system flow diagrams
Experience communicating and working with all levels of the organization, building and maintaining stakeholder relationships
Experience with application design and analysis in a web development environment
Project management experience
AI knowledge / experience
Quality Assurance testing experience
Agile experience and/or certifications
UX research experience
Design experience (UI/UX, information, business process, and/or interaction)
Experience administering and/or managing projects in ServiceNow
Company
City and County of San Francisco
City and County of San Francisco is the only consolidated city-county in California.
10001+ employees
H1B Sponsorship
City and County of San Francisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (7)
2021 (4)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Linda Gerull
City CIO, Executive Director of the Department of Technology
T
Thomas DiSanto
Chief Administrative Officer, SF Planning Department
Recent News
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2025-11-04
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