HireTalent - Staffing & Recruiting Firm · 10 hours ago
Office/Administration - Customer Service Support Lv2
WICHITA, KS
Full-time
Onsite
Entry, Mid Level
2+ years expHireTalent is a staffing and recruiting firm seeking a Customer Service Support Lv2. The role involves supporting routine customer enabling activities in the order management process and assisting in claims management to ensure a seamless customer experience.
DeliveryHuman ResourcesStaffing Agency
Responsibilities
Assist in identifying potential obstacles in the claims management process and work with other functions and customer facing customer service representatives, sales, and account managers to take corrective actions as directed
Assist in updating internal stakeholders on claim status and support issue resolution
Support the generation of claim document documents as outlined in established processes
Support resolution for simple administrative or clerical process issues that follow already defined procedures related to claim investigation, processing and resolution
Support simple customer inquiries to confirm credit memos, debit memos, and short pay/deduction authorization
Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff
Other duties as assigned
Qualification
Required
High school diploma, secondary education level or equivalent
Two years of related work experience
Bachelors Degree in a related field or equivalent experience
Proficiency with CRM Tools (Salesforce or similar)
Proficiency with ERP Tools (SAP or similar)
Two years of related work experience in customer facing environment or claims management
Company
HireTalent - Staffing & Recruiting Firm
HireTalent is a certified Minority Business Enterprise (MBE) workforce solutions firm, specializing in securing the best talent fits in Executive/Retained Search, Direct Hire Placements, MSP, SOW, and nationwide hiring program management and support.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashish Kaushal
CEO / Founder
Company data provided by crunchbase