Dykema · 13 hours ago
Technology Training Manager (Open to All Dykema Locations)
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $100K/yr
5+ years expDykema Gossett, PLLC, a leading national law firm, is recruiting for a Technology Training Manager. This role focuses on driving the firm's technology learning and adoption strategy, managing a team to ensure effective use of applications and systems by attorneys and administrative professionals.
ConsultingLegal
Responsibilities
Lead and manage a team of Technology Trainers delivering new-hire onboarding and ongoing training programs
Oversee all training content, including quick reference guides, eLearning modules, videos, and live/virtual sessions
Ensure training programs are role-based, up-to-date, and aligned with business and technology priorities
Conduct training if needed and as necessary
Administer and maintain the firm’s Learning Management System (LMS)
Design and maintain learning paths for attorneys and administrative professionals users
Introduce modern learning solutions, including microlearning, self-service, and AI-assisted tools
Track and report on training completion, engagement, and adoption metrics
Gather feedback from end-users, support teams, and trainers after training sessions
Analyze feedback, LMS metrics, and support trends to identify areas for improvement
Adjust training content, delivery methods, and learning paths based on actionable insights
Partner with leadership to ensure feedback results in measurable improvements in adoption and performance
Collaborate with Service Desk and IT leadership to review support trends and recurring issues
Translate support gaps and end-user challenges into targeted learning initiatives
Ensure training and support efforts work together to reduce repeat tickets and improve user proficiency
Support technology rollouts and change management initiatives with training plans and communications
Evaluate emerging learning technologies and AI tools to enhance adoption and efficiency
Keep training materials and methods aligned with new technologies and evolving business needs
Qualification
Required
Hands-on experience with Learning Management Systems (LMS), eLearning tools, and digital learning content creation
Ability to analyze support trends and end-user feedback to design targeted training programs
Experience with technology adoption, change management initiatives, and user communications
Strong understanding of enterprise technologies such as Microsoft 365, document management systems, collaboration tools, or legal applications
Knowledge of emerging learning technologies, AI-assisted tools, and modern adoption strategies
Excellent written and verbal communication skills; able to engage attorneys and administrative professionals across all levels
Strong leadership and team management skills, including mentoring and coaching
Strong organizational skills with ability to manage multiple projects and priorities
Five plus years of experience in IT training, technology enablement, or related fields, with progressive responsibility
Proven experience managing a team of trainers, instructional designers, or learning specialists
Preferred
Bachelor's degree in Information Technology, Instructional Design, Education, Business, or a related field is preferred
Experience in a legal or professional services environment is strongly preferred
Benefits
Competitive health, dental, and vision insurance plans
Flexible paid time off (PTO)
Holiday leave
Retirement savings plan with profit sharing for eligible employees
Flexible spending programs
Health savings account
Commuter benefits
Personal and parental leave programs
Work-life balance
Wellness programs
Access to mental health support
Access to professional development programs
Supportive and inclusive workplace culture
Various employee discounts and perks
Company
Dykema
You should expect more from your law firm than only excellent legal counsel.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Len Wolfe
Chairman and Chief Executive Officer
Todd Welu
Chief Financial Officer
Recent News
2026-01-09
DBusiness Magazine
2025-11-04
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