FUCHS LUBRICANTS CO. · 13 hours ago
Industrial Services Operations Manager
Harvey, IL
Full-time
Onsite
Mid, Senior Level
$115K/yr - $125K/yr
3+ years expFUCHS Lubricants Co. is the world's largest independent manufacturer of specialty lubricants, providing high-quality lubricants and services to various industries. The Operations Manager will drive the execution of digital and service solutions, manage the Smart Services Operations team, and ensure customer expectations are exceeded through effective service delivery.
Chemicals
Hiring Manager
Jordan Hallow
Responsibilities
Overall performance management of the US Smart Services Operations team, including customer reporting and communication to ensure service performance meets or exceeds expectations
Ensure compliance with Smart Services operational KPIs, divisional Smart Goals, and service delivery standards
Day-to-day leadership and coaching of Service Managers, fostering accountability and continuous improvement
Oversee the development of new business opportunities with new and existing customers in collaboration with Service Managers and Sales team members
Lead the hiring, onboarding, and training of Service Managers and Supervisors, ensuring alignment with FUCHS values and service excellence
Drive operational efficiency through process standardization, resource optimization, and technology enablement
Support the implementation of digital tools and platforms to enhance service visibility, reporting, and customer engagement
Conduct regular performance reviews and territory audits to ensure consistent service quality and profitability
Collaborate with cross-functional teams to resolve escalated customer issues and implement corrective actions
Meet and exceed fiscal financial targets, including territory-level profitability and cost control
Cultivate a high-performance culture that encourages team member development, retention, and succession planning
Qualification
Required
Bachelor's Degree in Engineering, Business, or a related technical discipline
3–5 years of managerial experience in operations, field services, or industrial service delivery
Strong technical knowledge of industrial process operations (e.g., wastewater treatment, wash systems, lubricants & lubrication)
Proven ability to lead and develop high-performing teams across multiple territories
Exceptional communication and interpersonal skills, with a customer-first mindset
Strong analytical and problem-solving skills, with experience using data to drive decisions
Proficiency in Microsoft Office; experience with CRM or service management platforms is a plus
Ability to travel approximately 50% across the US territories
Demonstrated success in managing KPIs, budgets, and operational targets in a fast-paced environment
Benefits
Excellent compensation package
Comprehensive suite of benefits
Company
FUCHS LUBRICANTS CO.
Founded in 1931, the FUCHS Group has grown to become the largest independent manufacturer of specialty lubricants in the world.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Keith Brewer
President and CEO
Michael L. Starkey
VP Information Technology and Chief Digital Officer
Company data provided by crunchbase