MEI Industrial Solutions · 16 hours ago
Director of IT Operations
Coppell, TX, US
Full-time
Onsite
Director/Executive
10+ years expMEI Industrial Solutions is seeking a Director of IT Operations to provide strategic leadership and operational excellence in enterprise IT service delivery. This role involves overseeing various IT teams to ensure reliable and scalable technology services while improving system uptime and operational efficiency.
AutomotiveManufacturingTransportation
Responsibilities
Define and execute the IT operations strategy aligned with organizational goals and growth plans
Lead multi-year roadmaps for infrastructure modernization, automation, and service improvement
Act as a senior escalation point for critical incidents and business-impacting outages
Directly oversee managers and technical leads across varying IT disciplines (Help Desk / End User support; Network Installation & Infrastructure; MS365 / Azure Tenant Engineering; Systems Administration; Automation & IT Process Development)
Foster a culture of accountability, documentation, continuous improvement, and customer service excellence
Ensure consistent delivery of reliable, secure, and scalable IT services
Oversee incident, problem, change, and request management processes
Drive SLA achievement and improve user satisfaction metrics
Standardize tools, workflows, and operational procedures across teams
Oversee enterprise infrastructure including networks, servers, endpoints, identity, and cloud platforms
Ensure stability, security, and scalability of Microsoft 365, Azure, Active Directory, Intune, and related services
Partner with network teams to support multi-site connectivity, segmentation, and deployments
Guide system administrators in capacity planning, patching, backups, and disaster recovery
Lead automation initiatives to reduce manual effort, improve accuracy, and scale IT operations
Oversee development of workflows, scripts, and integrations across IT systems
Partner with the cybersecurity team to support frameworks such as NIST, CMMC, SOC, or ISO
Ensure operational controls support compliance, audit readiness, and risk management
Enforce least-privilege access, change controls, and secure configuration standards
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field (equivalent experience may be considered)
Ten (10) plus years of progressive IT experience with five (5) plus years in leadership or management roles
Proven experience managing multiple IT teams and disciplines simultaneously
Strong background in Enterprise IT operations; MS365 and Azure environments; Networking & Infrastructure; Systems administration; and IT service management (ITIL or similar)
Is a strategic thinker able to execute plans and decisions timely and consistently
Demonstrates strong people leadership and coaching skills; deliver executive-level communication
Work with attention to detail, and operational vigor; is self-directed and self-motivated
Manage IT Operations budget; manage vendor relations
Preferred
Master's degree (MBA, MIS, or related field)
ITIL, CISSP, CISM, or Microsoft certifications
Experience supporting M&A, rapid growth, and/or multi-site enterprises
Company
MEI Industrial Solutions
MEI Industrial Solutions is a national provider of heavy rigging, machinery moving, industrial storage, and specialized logistics.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-06Acquired
Leadership Team
Douglas Dayton
Chief Executive Officer
Patrick Moore
Chief Operating Officer
Recent News
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