HTC Global Services · 17 hours ago
Docfinity Administrator
Madison, WI
Full-time
Onsite
Mid LevelHTC Global Services is seeking a Docfinity Administrator to manage their Enterprise Content Management platform. The role involves ensuring secure and efficient operation of the platform, configuring document types, and optimizing workflows to improve operational efficiency.
Information TechnologyInsuranceSoftware
Responsibilities
Take ownership of the DocFinity Enterprise Content Management platform, ensuring secure, reliable, and efficient operation across the organization
Configure and maintain document types, metadata, indexing, storage structures, and records management policies to support business and compliance requirements
Design, implement, and optimize automated workflows that streamline document driven processes and improve operational efficiency
Manage user roles, permissions, and authentication integrations such as Active Directory
Monitor system performance, troubleshoot issues, and coordinate upgrades, patches, and enhancements
Support document capture, scanning, OCR, and ingestion processes to ensure accurate and timely information flow
Partner with business users, analysts, and IT teams to gather requirements, improve processes, and deliver effective solutions
Provide end user support, training, and documentation, maintain system and change management records, and coordinate with vendors and third party partners as needed
Qualification
Required
Hands on experience administering DocFinity or a similar ECM or DMS platform
Strong knowledge of document management, workflow automation, and records management concepts
Experience with system security, user access controls, and data governance best practices
Ability to analyze business processes and translate requirements into effective system configurations
Familiarity with Windows environments and database concepts such as SQL
Strong analytical, troubleshooting, and problem solving abilities
Excellent communication skills with a strong customer service mindset
Preferred
Experience designing advanced workflows and business rules within DocFinity
Knowledge of API integrations or system interfaces
Familiarity with regulatory and compliance standards such as HIPAA, FERPA, or SOX
Experience supporting large enterprise, healthcare, government, or higher education environments
ECM or vendor related certifications
Benefits
Group Health (Medical, Dental, and Vision)
Paid Time Off
Paid Holidays
401(k) matching
Group Life and Disability insurance
Professional Development opportunities
Wellness programs
A variety of other perks
Company
HTC Global Services
HTC Global Services Inc., is a global provider of Information Technology and Business Process Services and Solutions.
Founded in 1990
10001+ employees
H1B Sponsorship
HTC Global Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (367)
2023 (440)
2022 (314)
2021 (227)
2020 (438)
Funding
Current Stage
Late StageTotal Funding
$1.2MKey Investors
Michigan Economic Development Corporation
2024-12-10Grant· $1.2M
Leadership Team
Gunasekaran Nadar
CHIEF FINANCIAL OFFICER
Girish Arora
Vice President, Financial Services and Insurance
Recent News
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