Service Advisor / Writer jobs in United States
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Papé Group · 22 hours ago

Service Advisor / Writer

Papé Group is a premier medium and heavy-duty truck and equipment dealer in the West, seeking a Service Writer to join their team. The role involves managing service department work orders, ensuring trucks are ready for repair, and providing excellent customer service in a fast-paced environment.

ElectronicsManufacturingWarehousing

Responsibilities

Ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible
Oversee service and warranty work orders
Make sure trucks are in place and ready for repair
Assist in shop workflow
Check-in equipment for repair
Assist customers, including possibly driving them to and from worksites

Qualification

Customer relationsOutlookWordExcelMechanical aptitudeHeavy trucks experienceCommunication skills

Required

Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs
Excellent customer relations and communication skills
Ability to perform at a high level in a fast-paced and team-oriented environment
Driver's license with a good driving record

Preferred

Mechanical aptitude and experience with heavy trucks are plusses!

Benefits

401(k) & Roth 401(k) Retirement Plans with Company Match
Medical, Dental, Vision and Prescription Insurance
Flexible Spending Accounts (Flex Plans)
Life Insurance
Short- and Long-Term Disability Insurance
Employee Assistance Program
Online and Instructor-Led Training
Tuition Reimbursement for Training Programs
Progressive Vacation Plans
Sick Leave & Paid Holidays

Company

Papé Group

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Keeps You Moving® As a fourth-generation, family-owned business with more than 160 locations and 4,000 employee members, Papé serves the capital equipment needs of the construction, forestry, agriculture, warehousing, material handling, and trucking industries throughout the West.