Higginbotham · 21 hours ago
Employee Response Center Specialist
Saint Petersburg, Florida, United States
Full-time
Onsite
Mid Level
3+ years expHigginbotham is a client services company seeking an Employee Response Center Specialist. The role involves managing daily activities in the Employee Response Center, assisting clients with their benefit programs, and ensuring timely responses to client inquiries.
Insurance
Responsibilities
Answer and advise clients (employees, retirees, and dependents) questions regarding their benefit plans as appropriate
Research questions and issues as necessary including discussion with appropriate Carriers and Producer teams
Assist with client (employees, retirees, COBRA participants, dependents) enrollment into the appropriate enrollment tool (paper or electronic)
Log all activity into designated software for reporting purposes
Ensure that all client requests (calls, voicemails, emails, etc.) are answered within 3 business hours. (i.e. voicemail is left at 5:30pm on Friday, call must be returned by 11:00am on Monday.)
Responsible for the overall accountability for the performance of the Employee Response Center in any and all manners that the client and Higginbotham agree
Assist with COBRA Administration as needed
Build and maintain processes and templates (with Director’s assistance) to complete tasks more efficiently and effectively
As time allows, assist and cross train on other team functions
Assist with marketing Higginbotham’s products and services to clients and prospects as requested
Assist Director of HR Technology with other projects as requested
Qualification
Required
High school graduate
Three (3+) or more years of employee benefits and insurance experience
Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Ability to lift 25 pounds
Repeated use of sight to read documents and computer screens
Repeated use of hearing and speech to communicate on telephone and in person
Repetitive hand movements, such as keyboarding, writing, 10-key
Walking, bending, sitting, reaching and stretching in all directions
Preferred
Active General Lines or Life & Health Insurance License
Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable
Company
Higginbotham
Higginbotham is a provider of insurance brokerage services to businesses and individuals.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rusty Reid
Chairman, President & CEO
Andrew Reutter
Chief Financial Officer & Chief Operating Officer
Recent News
2025-12-16
2025-12-10
Company data provided by crunchbase